Michael Rodriguez
Concierge
Brooklyn,NY
Summary
Motivated and dependable professional with experience at Brown Harris Stevens. Strong communication and customer service skills with a focus on creating a welcoming and safe environment for residents and guests. Quick learner with great time management, problem-solving abilities, and the flexibility to handle fast-paced situations professionally.
Overview
2
2
years of professional experience
Work History
Concierge
Brown Harris Stevens
02.2025 - Current
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
Porter
Andrew’s Organization
03.2024 - 02.2025
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Resolved guest inquiries punctually.
- Increased efficiency in daily operations by organizing and safely storing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Maintained building exteriors for professional, clean presentation standards.
Education
High School Diploma -
Bishop Loughlin
Brooklyn, NY06.2023
Skills
Effective problem solving
Decision-making
Strong work ethic
Problem-solving
Guest relations
Highly adaptable
Excellent multitasking
Reliable punctuality
Guest services
Time management
Strong interpersonal skills
Timeline
Concierge
Brown Harris Stevens
02.2025 - Current
Porter
Andrew’s Organization
03.2024 - 02.2025
High School Diploma -
Bishop Loughlin