MICHAEL ROMAN CALDERON
West Palm Beach,FL
Summary
Dynamic and charismatic professional with over 20 years of experience delivering exceptional service in high-end establishments. Extensive knowledge of service standards and regulations related to alcoholic beverages ensures compliance while enhancing guest experiences. Highly effective in fast-paced environments, demonstrating a keen ability to multitask and maintain composure under pressure. Proven track record in fostering genuine hospitality, building rapport with patrons, and supporting bar, kitchen, and wait staff to create memorable dining experiences.
Overview
20
20
years of professional experience
Work History
Support Staff Member
Bounce Delray Beach
Delray Beach, FL
03.2024 - Current
- Ensured cleanliness and organization of play areas to create a safe environment for all.
- Assisted in maintaining inventory levels and restocking supplies efficiently as needed.
- Supported team members in executing daily operational tasks with high attention to detail.
- Collaborated with management to streamline workflow processes, enhancing overall efficiency.
- Implemented improvements in guest engagement strategies, boosting customer satisfaction rates.
Server/Bartender
HMS Host International
West Palm Beach, FL
10.2022 - Current
- Executed order input, bill splitting, and total calculations using POS terminals to enhance transaction efficiency.
- Arranged dining area to enhance guest experience and ensure compliance with service protocols.
- Ensured seamless service operations by maintaining well-stocked server areas with essential supplies throughout shifts.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Utilized expertise to effectively resolve customer inquiries while maintaining a positive interaction.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Bartender
Il Bellagio
WEST PALM BEACH,, FL
08.2021 - 11.2022
- Upsold customers from shelf to premium brands to help boost sales.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Restaurant Bar Manager/Bartender Shift Manager
Che Restaurant
Delray Beach, FL
03.2016 - 04.2021
- Oversaw serving staff to ensure exceptional hospitality and culinary standards.
- Developed and implemented training programs to acclimate new servers to restaurant culture and operational procedures.
- Cultivated positive guest experiences by actively listening to needs and providing tailored recommendations.
- Coordinated table setups and service flow in dining room to maintain high standards of customer satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Bartender/Server
HMS Host International
San Francisco, CA
01.2014 - 08.2015
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Bartender/DJ/Promoter
Club 21 (bench and bar)
Oakland, CA
09.2006 - 08.2015
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
- Set up bar for operation, obtained cash bank and stocked the service bar
- Effectively and calmly resolved situations with intoxicated guests
- Immediately informed supervisors of any problems or unusual situations and took appropriate action
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Cut, sliced and peeled perishable garnishes and fruits for beverages.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Bartender
El Torito
San Leandro, CA
07.2006 - 02.2011
- Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas
- Stored back-up supplies needing refrigeration for later use
- Wiped down counter areas, sinks and floors to maintain a clean and safe work station
- Built guest satisfaction and enjoyment
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team
- Received and unloaded incoming shipments
- Conducted product inventory
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Education
High School Diploma -
San Pedro Claver
Masaya01-1999
Skills
- Anticipating customer expectations
- Exceptional customer support
- Health standards compliance
- Teamwork and Professionalism
- Multitasking and Prioritization
- Cash Handling and Management
- Understanding of safe serving practices
- Calm and Professional Under Pressure
- Bilingual (English/Spanish)
- Office equipment maintenance
- Opening and closing procedures
Timeline
Support Staff Member
Bounce Delray Beach
03.2024 - Current
Server/Bartender
HMS Host International
10.2022 - Current
Bartender
Il Bellagio
08.2021 - 11.2022
Restaurant Bar Manager/Bartender Shift Manager
Che Restaurant
03.2016 - 04.2021
Bartender/Server
HMS Host International
01.2014 - 08.2015
Bartender/DJ/Promoter
Club 21 (bench and bar)
09.2006 - 08.2015
Bartender
El Torito
07.2006 - 02.2011
High School Diploma -
San Pedro Claver