Michael Rowe

• Developed and maintained strong relationships with key accounts to drive product visibility.
• Conducted market analysis to identify trends and optimize sales strategies.
• Executed promotional activities to enhance brand awareness and customer engagement.
• Collaborated with cross-functional teams to ensure accurate product distribution.

• Oversaw daily operations ensuring high-quality customer service and satisfaction.
• Managed workflow processes to enhance efficiency within service department.
• Trained and mentored staff on technical skills and customer interaction techniques.
• Implemented best practices for inventory management and procurement procedures.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Facilitated communication between customers and service technicians to ensure clarity on vehicle repairs.
• Managed appointment scheduling, optimizing workflow and enhancing service delivery efficiency.
• Provided detailed explanations of repair services and pricing to educate customers on their options.

Managed customer inventories on a weekly basis. Provided customers with solutions to help grow the business. Handled all warranties for defected products.

• Trained and mentored new sales representatives on company policies and best practices.

• Provided customer service support by addressing inquiries and concerns effectively.
• Coordinated service appointments, ensuring optimal scheduling and workflow efficiency.
• Assisted technicians in diagnosing vehicle issues, enhancing service accuracy and speed.
• Developed strong relationships with clients, fostering loyalty and repeat business.