Michael Ruberg
Madison Heights,VA
Summary
Detail-oriented professional with a strong background in route sales and retail management. Skilled in optimizing delivery efficiency and training team members, contributing to improved customer satisfaction and increased sales performance.
Overview
12
12
years of professional experience
Work History
Route Sales Specialist
Frito Lay
Forest, VA
11.2019 - Current
- Executed daily route planning and scheduling to optimize delivery efficiency and minimize delays.
- Developed and maintained strong customer relationships to enhance brand loyalty and increase sales.
- Analyzed market trends to identify opportunities for product placement and upselling strategies.
- Trained new team members on company policies, product knowledge, and effective sales techniques.
- Implemented promotional campaigns that successfully increased product visibility and customer engagement.
- Resolved customer complaints professionally and efficiently, ensuring lasting positive relationships.
- Analyzed sales data to optimize product placement and inventory levels.
- Developed visual merchandising strategies to enhance customer engagement and drive sales.
Assistant Store Manager
Walmart
Madison Heights, VA
02.2018 - 10.2019
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Implemented promotional strategies to drive sales growth and enhance customer engagement.
- Coordinated inventory management processes to optimize stock levels and reduce shrinkage.
- Trained and mentored new staff on customer service standards and operational protocols.
- Developed team schedules to ensure adequate staffing levels during peak hours and special events.
Department Manager, Outdoor, Lawn, and Garden
Walmart
Lynchburg, VA
01.2015 - 02.2018
- Led department operations to enhance inventory management and product placement.
- Analyzed sales data to identify trends and optimize stock levels for seasonal demands.
- Developed training programs to improve staff performance and customer engagement.
- Managed daily operations of lawn and garden department, ensuring optimal product availability and customer satisfaction.
- Trained and mentored staff on best practices for horticulture, landscaping, and customer service techniques.
Education
Advanced Studies Diploma -
E. C. Glass High School
Lynchburg, VA06-2011
Skills
- Route planning
- Visual merchandising
- Policy implementation
- Product presentation
- Client relations
- Customer retention
- Policy compliance
- Stock rotation
- Attention to detail
- Problem-solving
- Team support
- Following instructions
Accomplishments
I have been a part of the Safety Team at both Frito Lay and Walmart previously. At Walmart i was also previously trained on various power equipment including the Sit Down Forklift, Cherry Picker, Walkie Stacker, and the Electric Pallet Jack. I have been a certified trainer at both Walmart and Frito Lay and have had several previous employees be retained for several years and/or receive promotion.
Timeline
Route Sales Specialist
Frito Lay
11.2019 - Current
Assistant Store Manager
Walmart
02.2018 - 10.2019
Department Manager, Outdoor, Lawn, and Garden
Walmart
01.2015 - 02.2018
Advanced Studies Diploma -
E. C. Glass High School