Michael Rumpf
Windermere,FL
Summary
I am a long term Brazilian Jiu Jutsu athlete and gym-goer who is eager to learn more about professional skills within the workplace.
I am a young, hard working individual with large amounts of experience in customer service acquired throughout my past careers.
I am driven to excell in any opportunities presented to me in and outside of the workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager On Duty
ZONE BOWLING
Moorabbin, Victoria, Australia
12.2022 - 02.2024
- Monitored staff performance and provided feedback to ensure quality customer service.
- Resolved customer complaints in a professional manner.
- Audited cash registers at the end of each shift for accuracy.
- Provided guidance and support to team members when needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Member
McDonald's
Chelsea, Victoria, Australia
03.2020 - 11.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
High School Diploma -
Mordialloc College
Melbourne, Australia12-2023
Skills
- Customer Service
- Complex Problem-Solving
- Physical Ability
- Quality Assurance
Certification
- SRC Lifeguard at Chelsea Longbeach Surf Lifesaving Club, Australia. (CPR and first aid certified).
Accomplishments
- Victorian State Championship 200m Sprint silver medal
- ADCC Opens Gold Medal (Brazilian Jiu Jutsu)
Timeline
Manager On Duty
ZONE BOWLING
12.2022 - 02.2024
Team Member
McDonald's
03.2020 - 11.2021
High School Diploma -
Mordialloc College