Michael Saldana
Georgetown,TX
Summary
Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Member Service Representative
United Heritage Credit Union
10.2022 - Current
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
Personal Shopper
H-E-B
10.2021 - 10.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Conferred with customers to understand needs and make targeted [Product or Service] recommendations.
Personal Banker
BBVA Compass Bank
11.2019 - 06.2021
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Performed vault duties to handle large deposits of up to $[Amount] and distribute currency to coworkers.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Expanded client base by promoting new financial products.
Cashier
Rudy's "Country Store" And Bar-B-Q
06.2016 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
High School Diploma -
Rouse High School
Leander, TX06.2016
Skills
- Customer Service
- Client Acquisition and Retention
- Financial Advisement
- Organization and Planning
- Cross-Selling and Upselling
- Attention to Detail
- Phone Inquiries
- Client Interactions
- Verbal and Written Communication
- Complaint Handling
- Service Recommendations
Timeline
Member Service Representative
United Heritage Credit Union
10.2022 - Current
Personal Shopper
H-E-B
10.2021 - 10.2022
Personal Banker
BBVA Compass Bank
11.2019 - 06.2021
Cashier
Rudy's "Country Store" And Bar-B-Q
06.2016 - 08.2019
High School Diploma -
Rouse High School
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