Michael Samways
Loveland,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden
09.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Team Member
Blaze Pizza
05.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
Student Librarian Assistant
Lake Erie College
02.2019 - 03.2020
- Handled check-in and check-out process of library books and materials at circulation desk.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Answered patron questions in-person or by phone regarding library services and resources.
- Collected and processed fines on overdue library materials.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Located library materials, resources and technologies to fulfill patron requests.
Restaurant Team Member
Chic-Fil-A
05.2019 - 08.2019
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Served food and beverages promptly with focused attention to customer needs.
Soccer Referee
GSSA
05.2015 - 07.2017
- Managed conflict resolutions to encourage professional and positive relationships.
- Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
- Enforced discipline to encourage respect, fairness and equality for players.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
Education
Bachelor of Science - Psychology
Brigham Young University
Provo, UT04.2025
Associate of Science - Psychology
Lake Erie College
Painesville, OH04.2025
No Degree - Psychology
Wright State University
Dayton, OH04.2025
Skills
- Safe Food Handling
- Food Inspection
- Supply Restocking
- Order Management
- Table Bussing
- Food Running
- Table Setting
- Beverage Preparation
- Food Delivery
soccer
I played soccer my whole life in club organizations and high school as well as for a couple years in college
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Olive Garden
09.2023 - Current
Team Member
Blaze Pizza
05.2023 - 08.2023
Restaurant Team Member
Chic-Fil-A
05.2019 - 08.2019
Student Librarian Assistant
Lake Erie College
02.2019 - 03.2020
Soccer Referee
GSSA
05.2015 - 07.2017
Bachelor of Science - Psychology
Brigham Young University
Associate of Science - Psychology
Lake Erie College
No Degree - Psychology
Wright State University
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