Michael Sanchez

First Notice of Loss Claims- Assisted members with filing new automotive and homeowner

claims.

•Ability to understand and explain Claim status

•Ability to understand and explain Insurance coverage and requirements that need to be met

•Responsible for explaining and completing all Member inquiries regarding account and coverage

Roadside Assistance- Provided quick and easy service for members in need of the following:

• Tow
• Tire Repair
• Fuel
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Kept up with high call volume as well as meeting daily call goal
• Ability to read, understand, and explain member policy and coverage
• Ability to understand and explain medical authorizations and medical claims.
• Ability to access member account and payment information and complete transactions as well as submit for refund etc.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for customers
• Provided exceptional and proficient customer service to satisfy customer needs

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with residents regarding those appointments.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.