Morgan Sang
Fort Pierce,FL
Summary
Hardworking front desk manager brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of customers and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Manager
ELS Properties
09.2023 - Current
- Consistently exceeded the financial forecast for transients.
- Checked transient guests in and out of marina, made reservations, and processed payments.
- Responded to telephone, email and in-person inquiries regarding reservations, marina information and guest concerns.
- Ran marina store which included using cash register to take payments, ordering and stocking inventory, and performing monthly inventory counts to insure accuracy.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Kept accounts in balance and ran daily reports to verify totals.
- Conducted regular audits of customer files to ensure payment information and documentation were accurate, up-to-date, and aligned with system requirements.
Salon Coordinator
Ulta Beauty Inc.
11.2021 - 01.2022
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Analyzed inventory and ordered needed supplies on a weekly basis.
Sales Associate
Ulta Beauty Inc.
12.2019 - 06.2023
- Arranged merchandise to present visually appealing displays and attract clientele.
- Processed payments, entering sales in register for prompt customer service.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Ensured products were received and stocked upon arrival.
- Managed task dashboard and ensured timely completion of all operational processes, including shipment and replenishment processes of goods, merchandise sets, and inventory counts and procedures.
- Completed merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Undergraduate Certificate - Medical Billing And Coding
DeVry University
Chicago, IL12-2024
Technical Certificate - Medical Administration
Indian River State College
Ft. Pierce, FL08.2024
Skills
- Medical Terminology
- Typing 60 wpm
- Multi-line phone systems
- Active Listening
- Appointment Scheduling
- Organization and Time Management
- Multitasking Abilities
- Microsoft Office
- Empathy
- Attention to Detail
Certification
- Information Technology Assistant - 150 hours
- Front Desk Specialist - 450 hours
Internships
Acquire the Fire - Production Office Intern
Garden Valley, TX 01/2014 - 06/2014
- Requisitioned materials to restock inventory and obtain goods for production.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Communicated with other crew members via walkie talkies to coordinated production activities.
Teen Mania Ministries - Call Center Representative Intern
Garden Valley, TX 08/2012 - 12/2013
- Processed debit and credit card and electronic check payments.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed over 70 inbound and outbound calls per day.
Timeline
Front Desk Manager
ELS Properties
09.2023 - Current
Salon Coordinator
Ulta Beauty Inc.
11.2021 - 01.2022
Sales Associate
Ulta Beauty Inc.
12.2019 - 06.2023
Undergraduate Certificate - Medical Billing And Coding
DeVry University
Technical Certificate - Medical Administration
Indian River State College
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