Michael Santos
San Antonio,TX
Summary
Senior Operations Leader
I am a Results Driven Leader with many years of experience focused on the performance of operations to deliver maximum results to Clients, Residents and the Management Company brand alike.
Always striving for opportunities and efficiencies through support and development, Centralization of services and strategic pricing and marketing of product and services.
I an constantly focused on building the most capable, equipped, loyal and engaged Teams to deliver the best results regardless of any market, product or economic challenges.
I pride myself as a Team Player, Team Builder and Partner to Clients, Counterparts and all levels of Support Team Members.
Overview
26
26
years of professional experience
Work History
Area Vice President
BH Management Services
06.2015 - 09.2024
- Prepared, reviewed and managed budgets effectively, balancing investments in people, products and technology to ensure optimal results.
- Drove full Centralization on 85% of the 14 community region enhancing operational efficiency while maintaining high-quality standards of service.
- Implemented data-driven decision-making processes to optimize resource allocation and maximize profitability.
Regional Manager 6/2000-6/2015
- Enhanced team performance by providing regular coaching, training, and performance feedback to 6 to 9 Teams.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Community Manager
Falkin Platnick Realty
11.1998 - 06.2000
Managed Whispering Hills Apartments and transitioned to BH Management upon sell to Sterling Equities.
Education
Some College (No Degree) - Course Studies in Business Management & Marketing
University of Texas At San Antonio
San Antonio TXTexas Real Estate Commission
San Antonio TXARM Designation -
Institute of Real Estate Management
San Antonio TXCAM Designation -
National Apartment Association
San Antonio TXSkills
- Development and support of Performance strategies to maximize results over 14 class A and B assets valued at over $1B
- Collaboration and accountability to Owners and Asset Managers ranging from small Fund Raisers to REIT Managers
- Strategic Partnership with Performance and Marketing Teams to maximize income and marketing dollars for the greatest impact YTD Occupancy averaged 95% in San Antonio and 94% in Austin Markets
- Collaborate with Construction teams to develop long and short term asset preservation strategies and immediately address any Life safety or liability issues
Timeline
Area Vice President
BH Management Services
06.2015 - 09.2024
Community Manager
Falkin Platnick Realty
11.1998 - 06.2000
Some College (No Degree) - Course Studies in Business Management & Marketing
University of Texas At San Antonio
Texas Real Estate Commission
ARM Designation -
Institute of Real Estate Management
CAM Designation -
National Apartment Association
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