Michael Scaglione
Wesley Chapel
Summary
I am highly motivated and goal-oriented with a strong work ethic and a relentless drive for success. Known for a proactive approach, dedication to excellence, and the ability to stay focused under pressure. Colleagues often describe me as dependable, detail-oriented, and a natural problem-solver who thrives in collaborative and fast-paced environments. Passionate about continuous improvement and always seeking innovative solutions to achieve outstanding results. Performing under high stress environments or confusion is not new. I have experience as a Customer Care Representative with a proven track record at Vector Solutions, excelling in problem resolution and customer service. Demonstrated high levels of product knowledge and time management. I am consistently enhancing customer satisfaction and achieving high NPS scores to meet goals set by my leaders.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Vector Solutions
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Navigated different LMS's used in my sector and handled cases created by email, chat, and phone with the upmost professionalism or knowledge.
- Completed minor projects for Customer Success Managers on Convergence LMS.
- Always tried to maintain the highest NPS score possible while delivering resolutions to the customers.
- Maintained up-to-date knowledge of product and service changes.
Caretaker
Self-employeed
01.2020 - 06.2022
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule
Valet
ABM Industries
02.2017 - 07.2019
- Built positive customer rapport for courteous, friendly and professional service.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Logged and documented parked vehicle details for accurate records.
Education
High School Diploma -
Land O' Lakes High School
Land O' Lakes, FL05-2013
Skills
- Time management
- Product knowledge
- Problem resolution
- Customer service
- Data entry
- Computer skills
- Goal setting
- Professionalism and work ethic
- People skills
Timeline
Customer Care Representative
Vector Solutions
07.2022 - Current
Caretaker
Self-employeed
01.2020 - 06.2022
Valet
ABM Industries
02.2017 - 07.2019
High School Diploma -
Land O' Lakes High School
Similar Profiles
Heribelto PadillaHeribelto Padilla
Customer Care Representative at Vector SolutionsCustomer Care Representative at Vector Solutions
Brad LyonBrad Lyon
Solutions Engineer at Vector SolutionsSolutions Engineer at Vector Solutions
Shea Taylor TellezShea Taylor Tellez
Senior Customer Service Representative at Vector SolutionsSenior Customer Service Representative at Vector Solutions