Summary
Overview
Work History
Education
Skills
Timeline
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Michael Scaglione

LAS VEGAS,NV

Summary

Dynamic and dedicated Flight Attendant with Spirit Airlines, recognized for exceptional customer service and safety compliance. Proven ability to resolve issues efficiently while fostering teamwork. Strong multitasking and problem-solving skills, coupled with a commitment to maintaining a positive cabin environment, enhance passenger experiences and promote brand loyalty.


Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

21
21
years of professional experience

Work History

Flight Attendant

Spirit Airlines
11.2022 - Current
  • Delivered exceptional customer service by addressing passenger inquiries and resolving issues efficiently.
  • Ensured compliance with safety regulations and procedures during pre-flight briefings and in-flight operations.
  • Managed cabin environment to enhance passenger comfort through effective communication and timely service delivery.
  • Mentored junior staff, fostering a culture of teamwork and professionalism within the cabin crew environment.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.

Food Service Worker

Pizza Rock Green Valley Ranch Casino
12.2018 - 07.2022
  • Trained new staff on operational procedures and safety practices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Increased repeat business with high standards of food quality and service.

Food Service Worker

House Of Blues Las Vegas
11.2016 - 11.2018
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Fostered positive dining atmosphere by offering exceptional customer service.

Food Service Worker

Chin Chin New York New York Hotel
08.2015 - 10.2016
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.

Food Service Worker

Border Grill Mandalay Bay Hotel
04.2014 - 06.2015
  • Maintained cleanliness and sanitation standards in food preparation areas.
  • Assisted with food preparation and service during peak hours.
  • Collaborated with team members to improve workflow efficiency.
  • Provided excellent customer service, addressing inquiries and special requests.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Improved dining experience by maintaining clean and organized eating area.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Food Server/ Crew Supervisor

Rainforest Cafe MGM Grand Casino
04.2004 - 03.2014
  • Assisted guests with menu selections and order placements.
  • Learned to maintain cleanliness and organization of dining areas.
  • Developed skills in handling customer service inquiries promptly.
  • Collaborated with kitchen staff for timely meal delivery.
  • Practiced safety protocols when handling food and beverages.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.

Education

Liberal Arts

College of DuPage
Glen Ellyn, IL

High School Diploma -

St Joseph's High School
Westchester, IL
06-1998

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Reliability and punctuality
  • Hospitality service expertise
  • Professional appearance
  • Verbal and written communication
  • Safety procedures
  • Problem-solving
  • Calm under pressure
  • Teamwork and cooperation

Timeline

Flight Attendant

Spirit Airlines
11.2022 - Current

Food Service Worker

Pizza Rock Green Valley Ranch Casino
12.2018 - 07.2022

Food Service Worker

House Of Blues Las Vegas
11.2016 - 11.2018

Food Service Worker

Chin Chin New York New York Hotel
08.2015 - 10.2016

Food Service Worker

Border Grill Mandalay Bay Hotel
04.2014 - 06.2015

Food Server/ Crew Supervisor

Rainforest Cafe MGM Grand Casino
04.2004 - 03.2014

Liberal Arts

College of DuPage

High School Diploma -

St Joseph's High School

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Michael Scaglione