Michael Scale
BURBANK
Summary
To work for a company that will utilize my skills, knowledge and education. With my knowledge and potential to learn new skills, I would be the perfect candidate for a company looking to get what they want out of an employee.
Overview
21
21
years of professional experience
Work History
Customer Service Technician
Brightspeed
07.2023 - Current
- Installed and configured new devices and system components for copper and fiber.
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and VoIP.
- Coordinated installation of new users and relocations of existing users.
- Implemented training programs to improve knowledge and skills of new technicians.
- Installed wiring, cabling and networking hardware on customer premises.
- Exhibited high energy and professionalism when dealing with clients and staff.
Business Pro
Business Pro, Massillon Cable TV
06.2013 - 07.2023
- I was responsible for all business class Gpon and coaxial Internet, phone and TV installs
- That included running the drop, splicing the fiber in the can on a ladder or in a bucket at the pole and in the housebox or rack mount enclosure
- I also installed emt, pvc conduit and plenum conduit depending on the needs for each business
- I did an initial site visit and met with the business owners to determine their needs and put together a supply list for the installation of services
- I am familiar with simple and complex phone blocks as well as different kinds of networking equipment
- I also ran service calls and assist with residential fiber prewires and installs
- I helped with stocking inventory and keeping track of when new stock needed ordered
- I also did Quality Control of residential installs for about 5 years while still doing my normal work load
Installation and Repair Technician
Massillon Cable TV
09.2010 - 06.2013
- Installed and serviced cable T.V., high speed internet and digital home phone equipment in a timely and efficient manner to ensure quality customer service
- Find, diagnose and repair customers' service problems, connect new customers and upgrade cable services at residential locations
- Used face to face customer interaction to promote sales and to ensure customer satisfaction
- Worked with Fiber, Cat5, RG-59, RG-6 and RG-11; used multi-meter and test equipment to troubleshoot problem areas and equipment
- Set up customers wireless home networks, a/v equipment and diagnosed PC problems as IT Tech
- Gave detailed training to customers on how to use E-mail, Internet and basic computing
Installation and Repair Technician
Time Warner Cable
08.2009 - 09.2010
- Installed and serviced cable, Road Runner internet and digital home phone equipment in a timely and efficient manner to ensure quality customer service
- Find, diagnose and repair customers' service problems, connect new customers and upgrade cable services at residential locations
- Gave detailed training to customers on how to use E-mail, Internet and basic computing
- Used face to face customer interaction to promote sales and to ensure customer satisfaction
- Trained and certified to use extension ladder at 28 feet and higher
- Trained and certified to operate bucket van and bucket truck
- Worked with Cat3, Cat5, RG-59, RG-6, RG-11 and telephone wires; used multi-meter and test equipment to troubleshoot problem areas and equipment
- Kept work van organized and stocked with the necessary tools and equipment to perform job duty
Data Technician
Technigraphics
03.2008 - 08.2009
- Updated the National Emergency Preparedness Database for the federal government
- Used mapping and GIS software to geocode the correct location and information of a given entity
- Performed tasks in support of Homeland Security to improve the quality of data on the nation's critical infrastructure
- Improved data sets for commercial and industrial customers, who provided the company their databases for analysis to identify errors in existing data and accurately PinPoint the location of the cleansed record
Laborer
Central Farm & Garden
08.2003 - 03.2008
- Operated forklift and performed essential duties specific to warehouse environment
- Operated grass seed packaging/mixing equipment and palletized products in correct order of shipping date
- Trained as backup supervisor and performed such tasks when my supervisor was absent from work
- Duties included taking customer orders and calculating the correct mixture ingredients in accordance with Ohio state regulations
Audio Engineer
Vision Entertainment Group
07.2006 - 09.2006
- Acted as head audio engineer during internship
- Used Pro Tools DAW to record music and commercials
- Used Reason 3.0 to create melodies, riffs and loops for use in music and commercial production
- Recorded clients and made sure the audio quality, levels and editing was done to clients standards
- Setup and broke down equipment, ran cables for microphones and instruments, troubleshoot equipment to find the cause of any related problem that would occur
Education
Cable Basics And Digital Phone - Cable Basics, Digital Phone
Time Warner Cable Training Course
Elyria, OH03.2010
Modern Recording Techniques - Modern Recording Techniques
Entertainment Recording Connection
Akron, OH09.2006
Communications - undefined
University Of Akron - Wayne College
Orrville, OH05.2004
Information Technology - undefined
Microsok E-Learning Course 2285
Wooster, OH06.2003
Skills
- Microsoft Windows
- Mac OSX
- Microsoft Outlook
- Microsoft Excel
- Networking
- Databases
- GIS mapping
- Customer service
- Phone communication
- Organizational skills
- Installing cable TV
- Repairing cable TV
- Installing Internet
- Installing home phone
- 66 blocks
- Troubleshooting
- Tele-Communications equipment
- Diagnosing network problems
- Extension ladder
- Bucket truck
- Keeping work truck organized
- Teamwork
- Working in all weather conditions
- Running cables
- Forklift operation
- Supervisory skills
Awards
Certificate of completion from Entertainment Recording Connection, 09/01/06
Timeline
Customer Service Technician
Brightspeed
07.2023 - Current
Business Pro
Business Pro, Massillon Cable TV
06.2013 - 07.2023
Installation and Repair Technician
Massillon Cable TV
09.2010 - 06.2013
Installation and Repair Technician
Time Warner Cable
08.2009 - 09.2010
Data Technician
Technigraphics
03.2008 - 08.2009
Audio Engineer
Vision Entertainment Group
07.2006 - 09.2006
Laborer
Central Farm & Garden
08.2003 - 03.2008
Modern Recording Techniques - Modern Recording Techniques
Entertainment Recording Connection
Communications - undefined
University Of Akron - Wayne College
Information Technology - undefined
Microsok E-Learning Course 2285
Cable Basics And Digital Phone - Cable Basics, Digital Phone
Time Warner Cable Training Course
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