Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Schleicher

Mocksville,NC

Summary

Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shift Leader

Taco Bell
Orlando, FL
08.2023 - 09.2024
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Assessed company operations for compliance with safety standards.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Resolved customer complaints promptly and professionally.
  • Delegated tasks to employees and monitored activities and task completion.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Crew Member

Taco Bell
Burlington, WI
03.2021 - 07.2023
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Organized and restocked supplies to support operations and team productivity.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Assembled and served meals according to specific guest requirements.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Informed customers about daily specials in an engaging manner.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Maintained safe food handling practices to prevent germ spread.
  • Checked expiration dates on all products before serving them to customers.

Shift Supervisor

D & H
West Bend, WI
10.2010 - 03.2021
  • Supervised and led employees to maintain productivity and customer service levels.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Trained new employees on company policies and procedures.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Resolved conflicts between staff members in a timely manner.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Developed pricing schedules, costing for materials, and compliance statements.
  • Resolved customer complaints and reported issues to senior management.
  • Identified needs of customers promptly and efficiently.
  • Managed daily workflow and scheduled staff for adequate coverage.

Education

GED -

Waterford Union H.S
Waterford, WI
06-2014

Skills

  • Staff supervision
  • Positive attitude
  • Team supervision
  • Decision-making capacity
  • Quality control assurance
  • Employee relations
  • Policy and procedure enforcement
  • Strategic thinking
  • Cash handling
  • POS system operation
  • Staff training and development

Certification

  • Food Certifcation

Timeline

Shift Leader

Taco Bell
08.2023 - 09.2024

Crew Member

Taco Bell
03.2021 - 07.2023

Shift Supervisor

D & H
10.2010 - 03.2021

GED -

Waterford Union H.S

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Michael Schleicher