Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Schlossenberg

Seattle,WA

Summary

Proven leader and efficient team collaborator with extensive experience at Costco, adept in customer service and cash handling. Skillfully managed night crew, reducing overtime costs significantly, while enhancing customer satisfaction through exceptional service and empathy. Demonstrated excellence in time management and maintaining high accuracy in payment processing, fostering repeat business and streamlining inventory management.

Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

6
6
years of professional experience

Work History

Cashier

Costco
05.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Costco
03.2023 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Member Service

Costco
08.2022 - 02.2023
  • Successfully resolved escalated member disputes, resulting in the preservation of valuable business relationships and maintaining high levels of member satisfaction.
  • Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
  • Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
  • Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
  • Enhanced customer satisfaction by greeting guests warmly and directing them to the appropriate department.
  • Ensured smooth flow of customer traffic by effectively managing entranceways during peak hours and special events.

Night Crew Supervisor

Costco
01.2021 - 07.2022
  • Reduced overtime costs by effectively managing workload distribution among night crew members.
  • Streamlined inventory management with meticulous record-keeping and timely restocking of shelves.
  • Maintained safety compliance, regularly reviewing company guidelines and enforcing adherence among staff members.
  • Optimized storage space usage by organizing backroom inventory according to store layout and product turnover rates.
  • Developed contingency plans for unexpected staffing shortages, ensuring adequate coverage and maintaining smooth operations during overnight shifts.
  • Coordinated with vendors on delivery schedules and product placement, ensuring optimal stock levels throughout the store at all times.
  • Boosted team morale, fostering a supportive work environment through open communication and staff recognition.
  • Trained new hires on proper procedures and protocols, ensuring consistent quality performance across all team members.

Night Stocker

Costco
10.2018 - 01.2021
  • Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
  • Unloaded arriving product stock and moved to store display areas.
  • Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
  • Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
  • Ensured accurate product placement by carefully following planograms and store layouts.

Education

Glen Burnie High School

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Cash register operation
  • Payment processing
  • Liquor law compliance

Accomplishments

  • Promoted to supervisor after only 2years for exceptional performance.
  • Supervised team of 10 staff members.
  • Documented and resolved uncooperative team members that did not follow instruction from myself because of my perceived young age which led to a conversation with the management team and resolution was found.

Timeline

Cashier

Costco
05.2023 - Current

Cashier

Costco
03.2023 - 05.2023

Member Service

Costco
08.2022 - 02.2023

Night Crew Supervisor

Costco
01.2021 - 07.2022

Night Stocker

Costco
10.2018 - 01.2021

Glen Burnie High School

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Michael Schlossenberg