Michael Semonelli
Hooksett,US
Summary
Hard working and self-motivated professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies, retail sales, and customer satisfaction. Known for fostering collaborative team environments, a welcoming community for customers,!and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
11
11
years of professional experience
Work History
Store Manager
Jo-Ann Fabrics
Hooksett, NH
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Jo-Ann Fabric and Craft Stores
Hooksett, NH
02.2023 - Current
- I help manage a team of approximately 15 individuals in our retail space
- I create schedules, manage the intake of our weekly inventory, and ensure customer satisfaction
- I aid customers with returns, supervise high value merchandise, and manage the nightly deposits of our cash intake
Shift Manager
Starbucks
North Reading, MA
03.2022 - Current
- Participate in daily inventory and store assessments to ensure that all products are fully stocked and all equipment is operational
- Leads the daily operation of the floor, including cash management, customer satisfaction, and employee breaks
- Oversee the teaching and training of newly hired staff
Starbucks Barista
Starbucks
North Reading, MA
09.2021 - Current
- Welcomes customers by determining their coffee interests and needs
- Prepare and sell coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino
Administrative Assistant
Rule Breaker Snacks
North Andover, MA
05.2021 - 09.2021
- I do data entry and secretarial work for Rule Breaker Snacks
- I file documentation, enter shipping information for purchases, supervise our website sales, and manage our Shopify webpage
Auditorium Manager
Wilmington Public Schools
Wilmington, MA
08.2018 - 11.2020
- I dealt with the rentals and upkeep of the auditorium spaces
- I issued and managed rental agreements, met with clients, trained staff members, and input all necessary rental information into our online ticketing system
- I was also charged with the general upkeep of the space, including storage management, lighting and sound repair, and the regular painting of the stage space
- My team would be anywhere from 2 to 10 students strong
- I would manage their schedules and oversee their work during events
Warehouse Worker
Art of the Event
Wilmington, MA
02.2018 - 08.2018
- I packed and drove trucks for specialty events and functions
- I would be given a list of inventory items in the warehouse and be tasked with ensuring all items were accounted for
- I would then be tasked with driving the 26 foot truck with a crew and setting up for said event
- I would also lead the crew assigned to each location in setting up the event as per the customer's requests
- I would typically manage a crew of 3-6 people
Technical Director
Middlesex School Summer Arts
Concord, MA
07.2014 - 08.2016
Tour Guide
New England Pirate Museum
Salem, MA
03.2014 - 11.2015
Education
B.A. - Theater
Merrimack College
North Andover, MA05.2017
Skills
- Administrative experience
- Event planning
- Office manager experience
- Personal assistant experience
- Microsoft Outlook
- Microsoft Excel
- Proofreading
- Microsoft Powerpoint
- Box truck
- Retail sales
- Retail math
- Theater
- Basic math
- Merchandising
- Personal care
- Leadership
- Management
- Data Entry
- Store Management Experience
- Coffee Experience
- Inventory Control
- POS
- Supervising Experience
Timeline
Store Manager
Jo-Ann Fabrics
08.2024 - Current
Assistant Store Manager
Jo-Ann Fabric and Craft Stores
02.2023 - Current
Shift Manager
Starbucks
03.2022 - Current
Starbucks Barista
Starbucks
09.2021 - Current
Administrative Assistant
Rule Breaker Snacks
05.2021 - 09.2021
Auditorium Manager
Wilmington Public Schools
08.2018 - 11.2020
Warehouse Worker
Art of the Event
02.2018 - 08.2018
Technical Director
Middlesex School Summer Arts
07.2014 - 08.2016
Tour Guide
New England Pirate Museum
03.2014 - 11.2015
B.A. - Theater
Merrimack College