Michael Shahan
Surprise,AZ
Summary
Enthusiastic Service Manager knowledgeable about Super-Market Refrigeration service needs. Expert in refrigeration system / energy management operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
30
30
years of professional experience
Work History
Service Manager
Hillphoenix
Phoenix, AZ
08.2012 - Current
- Communicate with customers, dispatchers, technicians, and intra-company staff.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after service to verify satisfaction.
- Assessed employee work and improved performance with instruction and hands on approach.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Organized ongoing maintenance schedules to boost system performance.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Developed written plans and obtained customer consent to proceed.
- Met with customers to discuss service needs and offer available solutions.
- Guided techs on automotive repair, tool usage and equipment operation.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Contributed to development, implementation and execution of maintenance programs.
- Managed efficient teams of up to 30 employees.
- Hired and trained new employees to improve efficiency of department and cultivate productive work atmosphere.
Installation Manager
Source Refrigeration & HVAC
Phoenix, AZ
10.2006 - 08.2012
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Scheduled man power needs, setup travel accomodations, placed material orders, coordinated rental equipment, for multiple jobs at a time across the state.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Implemented systems to improve process efficiency and reduce project duration.
- Managed hiring for certain roles and actively coordinated talent management and recruitment.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
Installation Manager
Searls Refrigeration
Phoenix, AZ
07.1992 - 10.2006
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Hired and trained new employees.
- Reviewed blueprints and specifications to ensure to ensure refrigeration systems were installed per plans and specs.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Ensured best safety practices were being utilized.
- Coordinated material orders, travel, and equipment rentals.
Education
Associate of Science - HVAC Installation And Repair
Universal Technical Institute of Arizona Inc
Phoenix, AZ10.1991
High School Diploma -
Sherman E Burroughs High School
Ridgecrest, CA06.1989
Skills
- Job Prioritizing
- Performance Evaluations
- Vendor Relations
- Expert refrigeration system troubleshooting
- Excellent electrical controls schematic reading skills
- Energy management systems
- Lead 30 or more employees covering the state of AZ and Las Vegas, NV
- Microsoft office suite
- Program development
- Logical
- Attention to detail
- Strategic planning
Strengths
- Analytical
- Problem solver
- Coordination
- Logistics
- Detail oriented
Career Responsibilities
- Truck and warehouse inventory
- Resolve IT issues
- Payroll time card review
- Work order review and disputes
- Contracts
- Customer agreements
- Conflict resolution
- Write job descriptions
- Hiring / termination
- Personal expense reports
- Review and approve employee expense reports
- Developed customer specific PM programs
- Host service meeting
- Meet and present to executive team
- AOP planning
- Monthly financial report review
- P&L statements
- Host servoice
Timeline
Service Manager
Hillphoenix
08.2012 - Current
Installation Manager
Source Refrigeration & HVAC
10.2006 - 08.2012
Installation Manager
Searls Refrigeration
07.1992 - 10.2006
Associate of Science - HVAC Installation And Repair
Universal Technical Institute of Arizona Inc
High School Diploma -
Sherman E Burroughs High School