Michael Shane Roberts
Pensacola
Summary
Results-driven leader dedicated to enhancing business performance through efficient operations and team development. Consistently surpasses targets while applying strong business acumen across commercial functions. Focused on delivering exceptional customer experiences to drive revenue growth. Proven sales expert with strategic planning capabilities and excellent communication skills.
Overview
24
24
years of professional experience
Work History
General Manager
Chick-fil-A
Pensacola
03.2025 - Current
- Supervised staff to ensure consistent service quality.
- Implemented inventory control procedures to reduce waste.
- Developed training programs for new employees and ongoing staff development.
- Oversaw financial performance, including budgeting and forecasting processes.
- Ensured compliance with health and safety regulations in food preparation areas.
- Fostered a positive work environment to enhance team collaboration and morale.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Mosaic Pizza
01.2023 - 01.2024
- Oversaw daily operations of a high-traffic pizza restaurant, ensuring efficient workflow.
- Supervised staff to maintain consistent service quality and enhance customer satisfaction.
- Implemented inventory control procedures, resulting in significant waste reduction.
- Coordinated marketing initiatives that successfully attracted local customers.
- Managed financial performance through effective budgeting and forecasting processes.
- Ensured compliance with health and safety regulations in food preparation areas.
- Trained employees on duties and company policies, fostering operational excellence.
- Resolved customer complaints promptly to uphold service delivery standards.
Agent
EXP Real Estate
01.2021 - 01.2023
Area Vice President (Company Officer)
Waffle House, Inc.
01.2009 - 01.2021
- Consistently in the top 5 Area’s in the company for sales improvement
- Facilitated the opening of 18 new restaurants
- Recruitment and development of over 20 restaurant managers
- Aided in upgrading the Management Training Program
- Improved management retention from 46% to 85% in 1-year period
- Sent to 2 different “difficult” markets to improve:
- Systems – implement structured controls
- Culture – improved hourly and management retention
- Facilities – from minor repairs to major rebuilds
Division Manager
Waffle House, Inc.
01.2005 - 01.2009
- Day to day operations of up to 12 restaurants in various markets
- Customer Service Excellence
- Troubleshooting Service Issues
- Facility Maintenance
- Food Safety Management
- Consistently stayed in the top 3 for market sales
- Took ownership of hourly and management training
- Advanced 4 multi-unit operators to promotion
District Manager
Waffle House, Inc.
01.2003 - 01.2005
- Managed the unit with the highest sales in the company
- Played an integral part of rebuilding and re-staffing restaurants in Mississippi after Hurricane Katrina
- Led the Area in profits 90% of the operating year
Unit Manager
Waffle House, Inc.
01.2002 - 01.2003
- Exceed targeted profits in the Area
- Increased daily average sales by $500/day in 6-month period
Education
Associates of Applied Science -
Upstate South Carolina
Timeline
General Manager
Chick-fil-A
03.2025 - Current
General Manager
Mosaic Pizza
01.2023 - 01.2024
Agent
EXP Real Estate
01.2021 - 01.2023
Area Vice President (Company Officer)
Waffle House, Inc.
01.2009 - 01.2021
Division Manager
Waffle House, Inc.
01.2005 - 01.2009
District Manager
Waffle House, Inc.
01.2003 - 01.2005
Unit Manager
Waffle House, Inc.
01.2002 - 01.2003
Associates of Applied Science -
Upstate South Carolina