ISAIAH MICHAEL SHIPMAN
Loganville,GA
Overview
9
9
years of professional experience
Work History
INTAKE SPECIALIST
COHERE HEALTH
09.2021 - Current
- Provide excellent communication through inbound phone calls, emails, and faxes from health care providers.
- Be the liaison for insurance companies and medical professionals.
- Promoted to support for various projects with the goal of informing potential users about the benefits of using our portal.
- Reach out for needed information to process a request submitted to us, participating in projects with the goal of making our technology more user friendly to our user.
GENERALIST CUSTOMER SERVICE AGENT
MAXIMUS CDC-INFO
04.2021 - 07.2021
- Collect inquiries and inform callers of the latest data about vaccines, quarantine and travel guidance related to the pandemic.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- Meet and exceed company QA requirements.
INDEPENDENT CONTRACTOR CUSTOMER SERVICE
NEXREP, LLC
02.2020 - 01.2021
- Handle customer service calls and emails from customers all over the country.
- Supply empathetic and patient customer service.
- Consistently meets and exceeds company metrics.
STUDENT ENGAGEMENT SPECIALIST
GEORGIA GWINNETT COLLEGE
LAWRENCEVILLE, GA
09.2016 - 07.2019
- Assists with the planning and implementation of new student and First Year Experience programs.
- Provides program support through product ordering, budget reconciliation, tracking purchases, and contract negotiations.
- Assists with supervision of student assistants, performs all duties to maintain all standards in accordance with college policies, procedures, and Core Values.
VITAMIN SHOPPE HEALTH ENTHUSIAST
SYKES
08.2016 - 08.2018
- Proficient and comfortable in a computer-based environment with excellent communication and problem-solving skills.
- Demonstrated outstanding customer service through the ability to care for others, meets and exceeds required performance metrics and Stella rating criteria.
- High-energy culture and passionate about providing excellent customer service with empathy while resolving the member’s questions on the first call.
Timeline
INTAKE SPECIALIST
COHERE HEALTH
09.2021 - Current
GENERALIST CUSTOMER SERVICE AGENT
MAXIMUS CDC-INFO
04.2021 - 07.2021
INDEPENDENT CONTRACTOR CUSTOMER SERVICE
NEXREP, LLC
02.2020 - 01.2021
STUDENT ENGAGEMENT SPECIALIST
GEORGIA GWINNETT COLLEGE
09.2016 - 07.2019
VITAMIN SHOPPE HEALTH ENTHUSIAST
SYKES
08.2016 - 08.2018