Michael Simolke
U-haul of Kent
Puyallup,WA
1
Language
1
Certification
17
years of professional experience
Dynamic General Manager with strong expertise in team leadership and operational excellence. Skilled in analyzing metrics to drive process improvements and cultivate customer relationships, ensuring high levels of satisfaction and operational efficiency.
Work History
General Manager
2 Years 10 Months- Analyzed operational metrics to identify areas for process improvement and cost reduction.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Cultivated strong relationships with customers, addressing concerns promptly to enhance satisfaction.
- Led team meetings to align goals and foster a collaborative work environment.
Assistant Manager
2 Months- Trained and mentored staff on best practices and operational procedures.
- Implemented training programs, enhancing team productivity and knowledge retention.
- Streamlined inventory management processes, improving accuracy and efficiency.
- Supervised daily operations to ensure optimal customer service and satisfaction.
Warehouse Worker
3 Months- Implemented safety protocols, reducing workplace accidents and improving compliance.
- Trained new employees on equipment operation and safety procedures.
- Collaborated with team members to streamline order fulfillment processes.
- Monitored stock levels to assist in timely reordering of supplies.
Facility Maintenance Worker
1 Year 11 Months- Performed repairs on plumbing, electrical systems, and HVAC equipment to maintain operational efficiency.
- Collaborated with team members to implement preventative maintenance schedules, reducing downtime.
- Conducted routine inspections to identify maintenance issues and ensure facility safety.
- Trained new staff on proper use of tools and safety protocols to enhance workplace safety standards.
Warehouse Worker
1 Year 10 Months- Loaded and unloaded trucks, ensuring safe handling of materials during transit.
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Maintained accurate inventory records using warehouse management system (WMS).
General Manager
7 Years 1 Month- Oversaw daily operations to ensure efficient customer service and facility management.
- Implemented strategic initiatives to enhance profitability and optimize resource allocation.
- Developed training programs for staff to improve performance and service quality.
Customer Service Representative
3 Years- Assisted customers with inquiries and resolved issues promptly, ensuring high satisfaction levels.
- Trained new staff on company policies and customer service best practices, enhancing team performance.
- Processed rental agreements and payments accurately, maintaining a smooth operational flow.
- Coordinated vehicle inspections and maintenance schedules to guarantee safety and reliability.
Education
No Degree
Skills
Team leadership
Problem resolution
Operational efficiency
Strategic leadership
Time management
Inventory control
Leadership and team building
Collaborative work
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Certification
Forklift certified
Languages
English
Full Professional
Timeline
General Manager
U-haul of Kent
10.2023 - CurrentRead More
Assistant Manager
U-haul of Kent
08.2023 - 10.2023Read More
Warehouse Worker
U-haul of Kent
05.2023 - 08.2023Read More
Facility Maintenance Worker
U-haul
05.2021 - 04.2023Read More
Warehouse Worker
U-haul Moving and Storage of Parkland
07.2019 - 05.2021Read More
General Manager
U-haul Moving and Storage of Parkland
06.2012 - 07.2019Read More
Customer Service Representative
U-haul Moving and Storage of Lakewood
06.2009 - 06.2012Read More
Bethel High School
No Degree
Read More