Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Michael interest
References
Timeline
Generic

Michael Sosa

Miami,FL

Summary

Dynamic sales professional with extensive experience in customer relationship management and partnership development. Proven track record of expanding profit channels through strategic territory development and identifying customer needs to deliver tailored solutions. Core competencies include persuasive product introduction and network expansion, driving sustained business growth.

Overview

3
3
years of professional experience

Work History

Sales Associate

PetSmart
Miami, FL
03.2024 - Current
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Monitored the health of all animals in care and reported any changes to management team.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Provided excellent customer service to all pet owners.
  • Attended staff meetings to stay up-to-date on new products or services available at the facility.
  • Educated customers about proper nutrition for their pets based on breed and age requirements.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Answered phone calls from customers regarding their pet's needs or concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used suggestive selling techniques to promote add-on sales.
  • Maintained work area and kept cash drawer organized.
  • Helped with purchases and signed customers up for rewards program.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Emphasized fast, friendly customer service.

Sales Associate

PetSupermarket
Miami, FL
10.2022 - 02.2024
  • Embodied company mission and values through honesty, integrity, and high-quality performance.
  • Used POS system to scan customer purchases, calculate prices, and process transactions.
  • Monitored aisles, restocked shelves, and cleaned spills.
  • Answered incoming telephone calls to provide store, products and services information.
  • Providing friendly customer service, working with pet owners to ensure their animals' health and care. Ensuring a clean and sanitized area, while handling large bags of food weighing up to 50 pounds. Maintaining cleanliness of all animal cages and fish tanks including animal care and feeding, while maintaining awareness of all promotions and advertisements, assisting in floor moves, merchandising, display maintenance, and housekeeping while processing, replenishing merchandise, and policy and procedures.monitoring floor stock while also Adhering to all policy and procedures.

Education

High School Diploma -

John A. Ferguson Senior High School.
MIAMI,FL
06-2022

Associate of Science - Veterinary Technology Associate in Science

Miami Dade College
Miami, FL
04-2028

Skills

  • Customer service
  • POS system operation
  • Product knowledge
  • Suggestive selling
  • Inventory management
  • Animal care
  • Loss prevention procedures
  • Problem solving
  • Sales techniques
  • Team collaboration
  • Safety procedures
  • Training others
  • Attention to detail
  • Microsoft Word
  • Calm under pressure
  • validating expiration dates

Languages

English
Full Professional
Spanish
Professional

Accomplishments

  • I have been number 1 in company for earning top spots for treat memberships with petsmart.
  • High numbers of puppy guides, new members activations, and promotions.
  • Proudly Have sold almost one thousand toy drive donation for petsmart holiday toy drive for christmas of 2024.

Michael interest

  • Love animals
  • love to see new places
  • I dream of attending the UF veterinary medicine program and becoming a wolf biologist.
  • Waiting to be accepted into the Veterinary Technology Associate in Science program at MiamiDade College.

References

References available upon request.

Timeline

Sales Associate

PetSmart
03.2024 - Current

Sales Associate

PetSupermarket
10.2022 - 02.2024

High School Diploma -

John A. Ferguson Senior High School.

Associate of Science - Veterinary Technology Associate in Science

Miami Dade College

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