Michael Southam
Rexburg,ID
Summary
Dynamic and results-oriented Optician and Lead Optometric Technician from Black Rock Vision Center, skilled in administering optometric tests and patient care. Excelled in enhancing eyewear fit and sales through expert adjustments and persuasive product upselling. Proven track record in fostering patient relationships and training staff, significantly improving service delivery and efficiency. Traveled long distances to meet with partner healthcare providers to optimize business relations and patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optician
Black Rock Vision Center
06.2024 - 09.2024
- Calibrated seg heights and pupillary distance to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Increased sales by effectively communicating benefits of various lens coatings, materials, and frames to customers.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Developed strong relationships with local physicians, fostering referrals and collaboration for comprehensive patient care.
Lead Optometric Technician
Black Rock Vision Center
08.2020 - 06.2023
- Operated and maintained lensometers, auto-refractors, and visual field analyzers for patient testing. Performed OCT scans and fundus photos.
- Conducted pretest procedures on approximately 20 patients per day to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Trained new staff members on optical equipment usage and best practices, ensuring consistent quality of care.
Education
Bachelor of Science - Biomedical Science
BYU Idaho
Rexburg, ID07.2027
High School Diploma -
Reno High School
Reno, NV06.2023
Skills
- Customer Service
- Optical Measurements
- Repairing Glasses
- Multifocal Lenses Knowledge
- Optical dispensing
- Adjusting Eyewear
- Retail Sales
- Frame Selection
- Administering Optometric Tests
- Operating Optometric Equipment
- Stress Management
- Leadership Under Stress
Certification
- Certified Wilderness First Responder, National Outdoor Leadership Service (NOLS) - 03/24
- Infant, Child, Adult CPR - 03/24
- Epinephrine Auto-Injector - 03/24
Timeline
Optician
Black Rock Vision Center
06.2024 - 09.2024
Lead Optometric Technician
Black Rock Vision Center
08.2020 - 06.2023
Bachelor of Science - Biomedical Science
BYU Idaho
High School Diploma -
Reno High School
- Certified Wilderness First Responder, National Outdoor Leadership Service (NOLS) - 03/24
- Infant, Child, Adult CPR - 03/24
- Epinephrine Auto-Injector - 03/24
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