Michael Stepaniandz
Mike's Place
Van Nuys,CA
14
years of professional experience
Result-driven individual with a proven track record in increasing customer satisfaction and streamlining operations. Expertise in relationship building, time management, and effective communication to drive sales growth.
Work History
Manager/ Sales Manager
3 Years 9 Months- Oversaw daily operations, ensuring high standards of service and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Truck Dispatcher
5 Years 5 Months- Managed communication between drivers and clients to optimize route efficiency.
- Coordinated daily dispatch operations to ensure timely delivery schedules.
- Implemented tracking systems to monitor shipment progress and address issues proactively.
- Trained new dispatch staff on operational procedures and compliance standards.
- Analyzed transportation data to identify trends and improve service reliability.
- Developed contingency plans for potential disruptions in logistics operations.
- Led initiatives to streamline dispatch processes, reducing delays and improving customer satisfaction.
Bank Teller
3 Years 2 Months- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Maintained cash drawer integrity, balancing funds at the end of each shift.
- Assisted customers with account inquiries, providing timely and relevant information.
- Educated clients on banking products and services to enhance customer satisfaction.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma
Skills
Customer relationship management (CRM)
Customer service
Operational efficiency
Team leadership
Time management
Effective communication
Written communication
Relationship building
Timeline
Manager/ Sales Manager
Mike's Place
01.2023 - CurrentRead More
Truck Dispatcher
R&R Transport
04.2017 - 09.2022Read More
Bank Teller
Citibank
02.2013 - 04.2016Read More
Santa Monica High School
High School Diploma
Read More