Michael Stewart
Morgantown,IN
Summary
Skilled Outside Sales Manager with background in developing and executing strategic sales plans to drive revenue growth. Strong understanding of market trends, customer needs, and effective communication techniques. Demonstrated ability in managing teams, building strong relationships and negotiating deals. Previous work resulted in significant increase in customer base and overall sales performance. Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Outside Sales Manager
RPM Machinery
FRANKLIN, Indiana
08.2023 - Current
- Maintained accurate records of customer interactions and sales activities.
- Conducted market research to identify new sales opportunities.
- Prepared monthly reports detailing progress against goals established by senior management.
- Established long-term relationships with key decision makers through cold calling and networking events.
- Resolved customer complaints promptly to sustain positive client relationships.
- Participated in weekly sales meetings to strategize and align on goals.
- Provided product information and demonstrations to prospective customers.
- Attended industry conferences and seminars to stay updated on developments.
- Participated actively in strategic planning meetings with the sales team in order to develop new approaches for increasing sales performance.
- Kept personal relationships with clients through frequent visits.
- Developed relationships with clients to understand their equipment needs.
- Analyzed customer feedback to improve service offerings and sales strategies.
- Maintained an up-to-date database of all customer information including contact details, purchase history.
- Resolved any customer complaints quickly and efficiently in order to maintain a positive relationship with clients.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Service Manager
Will Power Excavation
Cicero, Indiana
07.2020 - 08.2023
- Managed scheduling and logistics for equipment and staff deployment.
- Trained team members on safety protocols and operational procedures.
- Collaborated with field teams to ensure effective adherence to project timelines.
- Conducted regular meetings to address customer feedback and operational objectives.
- Monitored service performance metrics to identify areas for improvement.
- Created written estimates and secured customer consent for service execution.
- Prioritized daily tasks and delegated responsibilities to achieve project goals.
- Led recruitment and hiring processes to enhance service department performance.
- Managed daily operations for excavation projects and service teams.
- Coordinated scheduling for crew members and equipment usage effectively.
- Implemented process improvements to streamline workflow and enhance efficiency.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Facilitated communication between project managers and field teams regularly.
Field Service Manager
Fisher Con
Trafalgar, Indiana
03.2015 - 07.2020
- Diagnosed mechanical issues in heavy equipment and machinery using advanced diagnostic tools.
- Performed preventative maintenance on engines, transmissions, and hydraulic systems to ensure reliability.
- Repaired and replaced defective parts, restoring functionality to various machinery components.
- Collaborated with operators to identify problems and implement effective solutions.
- Maintained accurate service records for all repairs and maintenance activities conducted.
- Trained junior mechanics on repair techniques and safety protocols to enhance team skills.
- Scheduled routine maintenance tasks to minimize downtime and optimize equipment availability.
- Analyzed production data to identify opportunities for efficiency improvements across operations.
- Managed field operations to ensure timely service delivery and customer satisfaction.
- Trained and mentored technicians on equipment maintenance and repair procedures.
- Coordinated scheduling and dispatching of service teams to maximize efficiency.
- Developed standard operating procedures for field service tasks and safety protocols.
- Developed and implemented field service policies and procedures.
- Increased productivity of field technicians by accurately delegating tasks to many employees.
- Established staff schedules and assignments based on needs and equipment availability.
- Scheduled preventive maintenance visits to ensure optimal performance of equipment in the field.
Owner
R and S Roadside Service
Morgantown , Indiana
03.2013 - 03.2015
- Developed marketing strategies to enhance brand visibility and boost customer engagement.
- Resolved customer inquiries and issues to sustain high satisfaction levels.
- Implemented budget management practices to effectively control expenses.
- Maintained relationships with clients through exceptional customer service.
- Identified opportunities for growth, expansion, and diversification.
- Created strategic plans aimed at increasing profitability and operational efficiency.
- Conducted inspections and diagnoses of mechanical issues in fleet vehicles.
- Performed routine maintenance on trucks and heavy equipment to ensure reliability.
Semi Mechanic
TMC Transport
Indianapolis, IN
06.2010 - 03.2013
- Performed routine and preventive maintenance, including oil changes and tire rotations.
- Inspected and diagnosed mechanical issues on a variety of truck models.
- Repaired electrical wiring systems according to company guidelines.
- Used hand tools, power tools and welding equipment to complete tasks.
- Followed safety protocols while working on vehicles.
- Removed and replaced fuel tanks, radiators, exhaust systems and other components from vehicles as needed.
- Replaced faulty parts such as brakes, engines and transmissions.
- Assisted other mechanics in completing more complex jobs when needed.
- Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Ran diagnostics on heating and cooling systems to trace faults and completed skilled repairs.
Education
High School Diploma -
INDIAN CREEK
Trafalgar, IN06-2010
Some College (No Degree) - DIESEL MECHANICS
University of Northwestern Ohio
Lima, OHSkills
- Sales strategy and territory growth
- Customer relationship management and cultivation
- Product knowledge and Salesforce proficiency
- Performance reporting and analysis
- Team leadership and building
- Conflict resolution and negotiation
- Time management and problem-solving
Affiliations
- Run home town little league baseball program
- Own and run baseball travel ball organization
- family is very important to me
- 4 kids married 10 years
- coach football, baseball, and wrestling at indian creek
Accomplishments
- 2024 salesman of the year
- doubled equipment sales in territory (2024)
- (2025) on track to break sales record in territory
- Service manager- help start company with zero service manager experience grown to 200 fleet count
Certification
- case sales traning
- bzsos training
- heavy equipment sales / service
Languages
English
Professional
References
References available upon request.
Timeline
Outside Sales Manager
RPM Machinery
08.2023 - Current
Service Manager
Will Power Excavation
07.2020 - 08.2023
Field Service Manager
Fisher Con
03.2015 - 07.2020
Owner
R and S Roadside Service
03.2013 - 03.2015
Semi Mechanic
TMC Transport
06.2010 - 03.2013
High School Diploma -
INDIAN CREEK
Some College (No Degree) - DIESEL MECHANICS
University of Northwestern Ohio