Michael Stokes
Acworth,GA
Summary
Proven leader at JOANN Fabrics and Crafts, adept in customer service and cash handling accuracy, enhanced customer satisfaction through professional dispute resolution and efficient transaction management. Skilled in data entry and technical applications, significantly improved operational efficiency. Expert in training staff, showcasing a blend of hard and soft skills to drive positive outcomes.
Overview
14
14
years of professional experience
Work History
Key Holder
JOANN Fabrics and Crafts
06.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Scheduled team members and managed data entry for time clock corrections.
- Set displays and product in a timely fashion according to planogram.
Custom Framing Specialist
JOANN Fabrics and Crafts
11.2023 - 06.2024
- Efficiently completed custom framing orders, ensuring high-quality results and timely delivery.
- Assisted customers in selecting appropriate frame styles, matting, and glass types based on artwork requirements.
- Enhanced customer satisfaction by providing expert advice on custom framing options and materials.
- Kept detailed records of transactions.
- Managed data entry in estimating program Lifesaver, as well as managed inventory and supply tracking.
Key Holder
JOANN Fabrics and Crafts
05.2020 - 11.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Scheduled team members and managed data entry for time clock corrections.
- Set displays and product in a timely fashion according to planogram.
Cashier
JOANN Fabrics and Crafts
08.2019 - 05.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Cashier
Publix
03.2011 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and promote coupon programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Savannah Arts Academy
Savannah, GA05.2008
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Daily Reporting
- Data Entry
- Technical skills
- Computer Skills
Timeline
Key Holder
JOANN Fabrics and Crafts
06.2024 - Current
Custom Framing Specialist
JOANN Fabrics and Crafts
11.2023 - 06.2024
Key Holder
JOANN Fabrics and Crafts
05.2020 - 11.2023
Cashier
JOANN Fabrics and Crafts
08.2019 - 05.2020
Cashier
Publix
03.2011 - 08.2019
High School Diploma -
Savannah Arts Academy
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