Summary
Overview
Work History
Education
Skills
Timeline
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Michael Sutton

Knoxville,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Us Cellular
04.2019 - 08.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Tech Support

ADT
02.2018 - 03.2019
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

High School Diploma -

William Blount High School
Maryville, TN
05.2004

Skills

  • Critical Thinking
  • Computer Proficiency
  • 10-Key
  • Customer Service
  • Professional Telephone Demeanor

Timeline

Customer Service Representative

Us Cellular
04.2019 - 08.2023

Tech Support

ADT
02.2018 - 03.2019

High School Diploma -

William Blount High School

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Michael Sutton