Michael Sutton
Ocala
Summary
Accomplished professional recognized for fostering effective team dynamics and improving leadership skills. Demonstrated ability to advise senior executives and optimize processes, resulting in substantial cost reductions.
Overview
53
53
years of professional experience
Work History
President, Washington Systems Consulting, Inc
Washington Systems Consulting, Inc.
Gaithersburg
07.1993 - 12.2012
- Managed a small group of former IBM employees with world-class technical expertise in their fields.
- Talents included Systems Managed Storage, Disk Systems Operation Performance, Tape Systems Performance Management, and Systems Security Reviews/Upgrades.
- Customers included American Express, BMW, Boeing, British Telecom, and Exxon.
Vice President - IT Service Delivery and Support
AOL Time Warner
Ashburn
09.1998 - 03.2003
- Implemented strategic initiatives that enhanced operational efficiency across business units.
- Developed communication strategies to improve collaboration between management and employees.
- Identified operational problems and executed solutions to streamline processes.
- Cultivated a collaborative culture among department heads, facilitating cross-functional projects.
- Advised senior executives on strategies for resolving complex operational issues.
- Mentored junior leaders, promoting professional development and leadership capabilities.
- Evaluated performance metrics to drive continuous operational improvements.
- Executed process improvement procedures resulting in significant cost savings.
VP of North American Storage Systems Support
IBM
Gaithersburg
02.1990 - 06.1993
- Managed IBM's premier storage systems support organization for North American customers.
- Worked with IBM's Tape, Disk, and Optical Divisions to ensure their products were support-ready before their General Availability.
- Developed leading-edge product documentation for customers'
- Mentored tape, disk, optical support managers.
- Developed and implemented effective policies to streamline processes and improve communication.
- Mentored the senior management team to foster leadership skills and professional development.
- Developed and executed strategic plans to support the vision of the organization.
Customer Service Representative/Systems Enginee
IBM
Hartford
06.1977 - 02.1990
- Installed and supported IBM's largest water-cooled mainframe computers.
- Installed and maintained data center peripheral input/output devices: disk, tape, and printers.
- Engineered IBM data center systems at Aetna and Pratt & Whitney
- Systems Engineering Manager, Aetna Life & Casualty.
- Worldwide Aetna Systems Engineering Manager Aetna Life & Casualty
Student
Hartford State Technical college
Hartford
09.1974 - 06.1977
- Electrical Engineering Technology
- Graduated with a 4.0 GPA
Staff Sargeant
U.S. Army Active Duty
08.1963 - 03.1972
- Three tours in the Republic of South Vietnam as an infantry advisor to the Vietnamese. '64-'65, '66-'67, '69-'70.
- Eighteen months, Vicecza, Italy, 50/30th Artillery Battalion.
- Awards: Combat Infantry Badge, Bronze Star, Good Conduct Medal, Armed Forces Expeditionary Medal, Presidential Unit Citation, National Defense Medal, Expert Rifle Marksman
Student
Amundsen High School
Chicago, IL
09.1959 - 06.1963
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Collaborated on group projects to complete professional deliverables.
- Completed rigorous readings as directed to support unit learning goals.
Education
Associate of Science - Electrical Engineering Technology
Hartford State Technical College
Hartford, CT01-1977
Skills
Leadership and training
Team building and communication
Negotiation skills
Active listening
Timeline
Vice President - IT Service Delivery and Support
AOL Time Warner
09.1998 - 03.2003
President, Washington Systems Consulting, Inc
Washington Systems Consulting, Inc.
07.1993 - 12.2012
VP of North American Storage Systems Support
IBM
02.1990 - 06.1993
Customer Service Representative/Systems Enginee
IBM
06.1977 - 02.1990
Student
Hartford State Technical college
09.1974 - 06.1977
Associate of Science - Electrical Engineering Technology
Hartford State Technical College
Staff Sargeant
U.S. Army Active Duty
08.1963 - 03.1972
Student
Amundsen High School
09.1959 - 06.1963