Michael Thomas
Cincinnati,OH
Summary
Proactive Assistant Manager with a proven track record at Servatii Pastry Shop, specializing in money handling and customer relations. Achieved significant business growth through strategic planning and team motivation. Excelled in maintaining a clean and safe store environment, ensuring customer satisfaction and financial accuracy. Demonstrated expertise in product and service knowledge, alongside resolving customer disputes with professionalism.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Servatii Pastry Shop
10.2022 - 02.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
Aiken Hs
Cincinnati, OH04.2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Assistant Manager
Servatii Pastry Shop
10.2022 - 02.2024
GED -
Aiken Hs
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