Michael Thompson
Hollywood,Florida
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Chewy.com
02.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Driver
Delivery Genie
02.2020 - 01.2021
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Store Associate
Foot Locker
01.2019 - 04.2020
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Somerset Academy Charter High School
Homestead, FL06.2019
Skills
- Retail Sales Customer Service
- Stocking and Replenishing
- Order Fulfillment
- Customer Relations
- Customer Service
- Sales and Upselling
- Time Management
- Product Organization
- Process Transactions
- Store Maintenance
Timeline
Customer Service Representative
Chewy.com
02.2021 - Current
Driver
Delivery Genie
02.2020 - 01.2021
Store Associate
Foot Locker
01.2019 - 04.2020
Somerset Academy Charter High School
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