Michael Tifft
Cincinnati,OH
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
10
10
years of professional experience
Work History
Account Manager/Implementation Specialist
SpotOn/Shift 4
10.2020 - 03.2026
- Delivered exceptionally high level of professionalism and support to each client, upholding the company’s commitment to service.
- Explained complex, technology-related issues in basic, understandable terms when training clients and on site employees.
- Problem-solved project issues as they arose, suggesting any possible solutions to complete projects on time.
- Used focused solutions on industry-specific workflow, tailoring implementations to client needs.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Configured, installed and handled troubleshooting tasks for a variety of different applications for projects spanning multiple weeks, implementing thousands of devices across large venues.
- Led Live Support for professional sporting events and concerts, assisting with client calls for any troubleshooting issues, maintaining professionalism in high-level VIP areas of stadiums and venues.
Bar Manager
Pepp and Dolores
Cincinnati, Ohio
12.2017 - 10.2020
- Starting out as a Server’s Assistant, was quickly made a Bartender and then Bar Manager due to work ethic and quality of said work.
- Supervised and trained front of house staff on preparing drinks, properly handling food and giving the highest customer experience.
- Filled out staff tip sheets, handling all cash from shifts, tracking and ultimately depositing large sums.
- Managed staff throughout shifts, handling any issues that may arise throughout any given shift.
- Prepared cash drawers for staff, oversaw and monitored cash drawers, reconciling them against cash register reports at business close.
- Using sales reports to predict product usage, ordered product from distributors, cutting down unnecessary inventory compared to the previous bar manager.
Fabricator
Panel Fab Inc
Woodlawn, Ohio
05.2016 - 12.2017
- Engineer control panels for conveyor belt technology for companies such as Amazon and Fedex
- Interpret and precisely follow design schematics to properly fabricate panels with up to 100+ wires
- Safely use drills, jigsaws, bandsaws, and other tools required to complete a panel
- Utilize computer software to print specific tags, markers, and labels for control relays, PLC racks, control breakers, distribution blocks, terminals, etc.
- Troubleshoot problems in panel construction, making alterations in schematics as needed
- Work individually or in groups on assigned projects, to be completed within set deadlines
- Adhere to company guidelines and standards for fabrication, to ensure safe construction
- Assist with housekeeping of the shop, including cleaning bathrooms, common areas, and any other necessary duties
Education
High School Diploma -
Spring Valley Academy
Dayton, OHNo Degree - Computer Networking
Sinclair Community College
Dayton, OHNo Degree - Computer Networking
Chattanooga State Community College
Chattanooga, TNSkills
- Software and Hardware Implementation
- Project Tracking and Documentation
- Project Leading and Client Management
- Leading client and employee trainings/webinars in person and online during zoom calls
- A wide range of work history, learning new skills across many job types, showing versatility
- 15 years of customer service experience
- 5 years of Information Technology and Implementation experience
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager/Implementation Specialist
SpotOn/Shift 4
10.2020 - 03.2026
Bar Manager
Pepp and Dolores
12.2017 - 10.2020
Fabricator
Panel Fab Inc
05.2016 - 12.2017
High School Diploma -
Spring Valley Academy
No Degree - Computer Networking
Sinclair Community College
No Degree - Computer Networking
Chattanooga State Community College