Michael Trevino
Crowley
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Bank Teller
EECU
Mansfield
05.2024 - Current
- Processed customer transactions efficiently and accurately.
- Balanced cash drawers daily to ensure accuracy and compliance.
- Handled large volumes of cash accurately while performing transaction verifications.
- Participated in branch audits conducted by internal audit staff members.
- Assisted with training of newly hired tellers on operational processes.
- Managed daily banking operations, including opening and closing of the bank.
- Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
Imaging Systems Admin Assistant
Colonial Banking and Home Loans
Fort Worth
01.2010 - 03.2023
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Completed documents and work requests according to company standards.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Converted documents for specific personnel or project needs.
- Set up documents for individual projects based on specifications.
- Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
- Administered document access and revision rights to personnel to maintain documentation integrity.
- Assisted end users with resolving electronic content access issues while maintaining security standards.
- Determined and recommended improvements to content management system features.
- Gathered and distributed content management system training materials to users.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
Cashier
Academy Sports and Outdoors
Burleson
08.2008 - 01.2010
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Some College (No Degree) -
Tarrant County College District
Fort Worth, TXSkills
- Advanced MS Office Suite Knowledge
- Document Retrieval
- Professional and Courteous
- Computers and Technology
- Database and Client Management Systems
- Task Prioritization
- Strong Organizational Skills
Certification
- Certified System Administrator, OnBase by Hyland - 2016
Timeline
Senior Bank Teller
EECU
05.2024 - Current
Imaging Systems Admin Assistant
Colonial Banking and Home Loans
01.2010 - 03.2023
Cashier
Academy Sports and Outdoors
08.2008 - 01.2010
Some College (No Degree) -
Tarrant County College District