Michael Turano
Winter Haven,FL
Summary
Goal driven, determined and energetic Department Supervisor experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality, results, and efficiency.
Overview
7
7
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Winter Haven, FL
08.2023 - Current
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Provided coaching and mentoring support to team members.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Established goals for each team member and monitored progress towards those objectives.
- Trained employees on new processes or procedures as needed.
- Analyzed data to identify areas of improvement within the department.
- Facilitated in-depth training on credit programs, contributing to increased team competency and operational efficiency.
Sales Specialist
Lowes Home Improvment
Haines City, Florida
10.2022 - 08.2023
- Used SMART customer service model to ensure all customer needs were met.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Participated in team meetings to review progress against objectives set by management.
- Maintained accurate records of customer interactions and updates in IMS and RedVest systems.
- Developed key customer relationships with pro customers to increase sales.
Night Operations Supervisor
Lowes Home Improvment
Haines City, Florida
12.2020 - 10.2022
- Created reports detailing the progress of each project from start to finish.
- Implemented changes as needed to ensure optimal workflow throughout the night shift.
- Assigned tasks to staff members based on individual strengths and abilities.
- Ensured compliance with safety regulations and company policies.
- Collaborated with other supervisors to develop efficient solutions for complex problems.
- Managed night shift operations and team of 10 employees.
- Monitored staff performance, identified areas of improvement, and provided feedback to ensure efficiency.
Customer Service Associate
Lowes Home Improvment
Haines City, Florida
04.2018 - 12.2020
- Demonstrated active listening skills when responding to customer questions and complaints.
- Responded to customer inquiries via phone, email and chat.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Provided information about products and services available to customers.
- Performed additional duties as assigned by management team.
Skills
- Employee training
- Team building
- Growth planning
- Time management
- Performance evaluation
- Conflict resolution
- Goal setting
- Coaching techniques
- Leadership skills
- Sales growth
Languages
Spanish
Limited
Timeline
Department Supervisor
Lowes Home Improvment
08.2023 - Current
Sales Specialist
Lowes Home Improvment
10.2022 - 08.2023
Night Operations Supervisor
Lowes Home Improvment
12.2020 - 10.2022
Customer Service Associate
Lowes Home Improvment
04.2018 - 12.2020