Michael Ukaegbu
Wilkes-Barre,PA
Summary
Dynamic professional with a strong foundation in technical support and mobile device management. Recognized for effective troubleshooting and customer education, poised to drive engagement and satisfaction in technology-oriented roles. Dedicated Mobile Expert with proven skills in technical support, problem resolution, and mobile device management. Delivered exceptional customer experiences through effective communication and collaboration. Results-driven professional with expertise in sales strategy development and mobile application optimization. Known for strong communication skills and ability to enhance customer productivity, ready to contribute to impactful technology solutions. Tech-savvy Mobile Expert known for high productivity and efficient task completion. Skilled in customer service, technical troubleshooting, and sales strategies. Excel in communication, problem-solving, and adaptability, ensuring success in rapidly changing environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mobile Expert
Enjoy Technology
East Rutherford, New Jersey
07.2021 - 09.2022
- Assisted customers with device setup and data transfer from old to new devices.
- Educated customers on device features to enhance productivity or entertainment usage.
- Configured device settings, including Wi-Fi, Bluetooth, and email accounts.
- Demonstrated applications on mobile devices, such as email and messaging.
- Tracked industry sales trends to stay updated on emerging technologies.
- Maintained accessory inventory for in-store and online purchases.
- Installed firmware updates to ensure devices operated on latest software versions.
- Provided technical support and guidance on securing personal information.
Call Center Video Tech Repair Rep
Spectrum
Flushing, New York
07.2018 - 04.2020
- Authored knowledge base articles to support call center operations.
- Worked collaboratively with various departments to meet customer needs effectively.
- Reviewed existing systems and offered improvement suggestions as needed.
- Utilized resources for thorough research on required information.
- Identified and diagnosed hardware, software, and network problems systematically.
- Suggested relevant additional services tailored to individual customer profiles.
- Provided technical troubleshooting assistance through multiple communication channels.
- Handled and resolved customer complaints efficiently and courteously.
Education
Certificate of Technical Studies - Introduction To Cyber Security
Simplilearn
08-2025
Graduate Certificate - Tech Sales (Sales Development Representative
Uvaro
11-2022
Certificate of Technical Studies - Data Analytics
Simplilearn
06-2022
High School Diploma -
Roosevelt High School
Roosevelt, NY08-2011
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NHSkills
- Technical support and problem resolution
- Sales strategy development
- Mobile application development and optimization
- Real-time communication solutions
- Communication skills and collaboration
- Mobile payment systems
- Mobile device management
- Product knowledge
- Customer assistance
- Multitasking
- Sales techniques
- Time management abilities
- Engaging with diverse customers
- Strong communication and interpersonal skills
- Data analytics
- Cross-platform proficiency
Certification
- Introduction to Cybersecurity Certificate
- Introduction to Data Analytics Certificate
- Tech Sales (SDR/BDR) Graduate Certificate
Timeline
Mobile Expert
Enjoy Technology
07.2021 - 09.2022
Call Center Video Tech Repair Rep
Spectrum
07.2018 - 04.2020
Certificate of Technical Studies - Introduction To Cyber Security
Simplilearn
Graduate Certificate - Tech Sales (Sales Development Representative
Uvaro
Certificate of Technical Studies - Data Analytics
Simplilearn
High School Diploma -
Roosevelt High School
Bachelor of Science - Cyber Security
Southern New Hampshire University