Michael Uribe
Manvel
Summary
Dynamic professional with a strong background in customer service and technical support, honed at H-E-B Texas Grocery. Proven expertise in cash handling and conflict resolution, consistently enhancing customer satisfaction. Adept at troubleshooting and network configuration, driving operational efficiency and improving service standards. Committed to delivering excellence in every interaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
H-E-B Texas Grocery
Manvel
05.2024 - Current
- Answered questions about product availability and pricing.
- Provided troubleshooting support when technical issues arose during checkout transactions.
- Utilized strong organizational skills while managing multiple tasks simultaneously.
- Conducted regular audits of transaction logs to identify any discrepancies or suspicious activity.
- Communicated professionally with other staff members while performing duties in an efficient manner.
- Inspected bags at the exit to ensure no merchandise was being stolen from the store.
- Greeted customers and provided assistance with the self-checkout process.
- Assisted management with identifying opportunities to improve customer service standards.
- Trained new employees on how to use the self-checkout machines properly.
- Explained store policies regarding returns and refunds to customers as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
Computer Technician Assistant
Alvin ISD
Manvel
06.2024 - 08.2024
- Installed, configured, tested, maintained and troubleshooted computer hardware and software systems.
- Performed system backups on a regular basis.
- Monitored system performance and identified potential areas of improvement.
- Configured network settings such as IP addresses, DNS servers.
- Assisted in the setup of new computers for end users.
- Repaired or replaced defective parts on computers as needed.
- Assisted in the installation of operating systems and applications.
- Diagnosed computer problems using diagnostic tools and utilities.
- Tested computer components to ensure proper functioning.
- Assisted with troubleshooting printer issues over the network or locally connected printers.
- Worked closely with vendors to resolve any technical issues encountered.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Education
High School Diploma -
Manvel High School
Manvel, TX09-2026
Skills
- Customer service
- Cash handling
- Inventory management
- Computer troubleshooting
- Network configuration
- Technical support
- Conflict resolution
- Complex Problem-solving
- Customer service excellence
Certification
CompTia certification
-A+
-Net+
-Sec+
-Pentest+
Languages
English
Professional
Spanish
Limited
Affiliations
- Python coder
- Learning Java
Timeline
Computer Technician Assistant
Alvin ISD
06.2024 - 08.2024
Cashier
H-E-B Texas Grocery
05.2024 - Current
High School Diploma -
Manvel High School
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