Michael Vance
Des Moines
Summary
Detail-oriented sales manager with 14 years’ experience in the tile, flooring, and countertop industries. Skilled in effectively communicating with individuals and group work environments. Eager to gain customer satisfaction along with acquiring and adapting to new and learned skills.
Overview
18
18
years of professional experience
Work History
Salesperson
Louie’s Floor Covering
Des Moines, IA
05.2023 - Current
- Delivered exceptional customer service, assisting clients in selecting flooring options tailored to their needs.
- Maintained in-depth knowledge of product features, benefits, and installation processes to educate customers effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with installers to ensure timely delivery and quality assurance of flooring projects for clients.
Regional Sales Manager
Samsara Surfaces
Urbandale, IA
02.2020 - 05.2023
- Consistently achieved quarterly and yearly sales goals. Developed and have maintained long-term sales relationships in the industry to insure progressive sales figures.
- Routinely made customer facing sales calls and site visits to ensure customer satisfaction and support.
- Responsible for solving problems; identifying and analyzing market trends; monitoring competitor activities and responding to customer needs.
Assistant Manager/ Branch Manager
Midwest Tile
Urbandale, IA
03.2018 - 02.2020
- Helped with customer queries and worked to maintain inventory levels. Supervised staff of 5; communicated job expectations and provided direction, support, and motivation to team in order to drive sales targets.
- Trained employees on new and relevant industry knowledge.
- Maintained standing business relationships with excellent customer service.
Sales Associate
Sunderland Brothers Company
Urbandale, IA
02.2014 - 03.2018
- Provided prompt customer service resolving 100% of client issues in a professional and timely manner. Attended training workshops and trade shows increasing contact list for potential customers.
- Communicated with customers to place orders for distribution.
- Corresponded with manufacturers to complete orders tailored to customer’s needs.
- Organized invoicing for orders completed.
Warehouse Associate
Warehouse Associate
07.2008 - 02.2014
- Received delicate tile and counter materials from freight containers operating forklift.
- Prepare items for shipment by boxing and palletizing.
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
Timeline
Salesperson
Louie’s Floor Covering
05.2023 - Current
Regional Sales Manager
Samsara Surfaces
02.2020 - 05.2023
Assistant Manager/ Branch Manager
Midwest Tile
03.2018 - 02.2020
Sales Associate
Sunderland Brothers Company
02.2014 - 03.2018
Warehouse Associate
Warehouse Associate
07.2008 - 02.2014