Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Marcos's Pizza
06.2023 - Current
Trained new employees and delegated daily tasks and responsibilities.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Enforced company policies and regulations with employees.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Delivery Driver
Marco’s Pizza
04.2021 - 06.2023
Delivered exceptional service by greeting and serving customers in a timely, friendly manner
Checked in deliveries and signed off on products received
Supported other areas of the restaurant as necessary, such as setup, cleanup, and prep work.
Delivery Driver
Pizza Parlor
11.2017 - 04.2019
Operated vehicle safely in highly congested areas with no traffic violations.
Completed on-time deliveries by choosing best and most efficient routes.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Associate of Arts - Animation and video design
Robert Turner College and Career High School
Pearland, Texas
01.2017
Skills
Customer Service Management
Operations Support
Equipment Troubleshooting
Sales and Upselling
Issue Resolution
Positive Attitude
Policy Enforcement
Cash Handling
Decision-making capabilities
Team Leadership
POS System Operation
Training Assistance
Certification
Adobe Flash, Robert Turner College and Career High School, Pearland, Texas, United States
Accomplishments
Acquired my associates degree and high school diploma at the same time.
Attained my certification in Adobe Flash, and have prior work experience in a small business web design. This has given me an opportunity for workplace experience that I can use as a stepping stone towards my next job or career.