Michael Wendrow
Bayside,NY
Summary
Reliable hardworking experienced T.I.P.S. certified bartender, familiar with all aspects of the bar restaurant industry from top to bottom committed to maximizing customer satisfaction repeat customers and increased sales.
Overview
32
32
years of professional experience
Work History
Bartender/Bar Manager
Country Pointe Plainview
Plainview, NY
06.2021 - Current
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.⁰
- Poured wine, beer and cocktails for patrons.
- Talked easily with patrons to build rapport and earn repeat business.
- Prepared new garnishes, juices and other perishables daily.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Created unique cocktails for special events.
- Restocked beer and liquor regularly and after special events.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Used POS system to input orders, create checks and issue receipts.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Created signature beverages to increase revenue and patron loyalty.
Bartender
SBC Holdings (DBA Hatfields)
Bayside, NY
06.2018 - 06.2021
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Reduced inventory losses by creating new drink menu items to move older products.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Produced and balanced daily and weekly sales reports to assess and coordinate staff.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Prepared and served over 200 drinks per shift in high-volume fast paced environment.
- Collected and organized more than $10000 in gross revenue and tips on daily basis.
- Monitored patrons to keep alcohol consumption in designated areas.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Trained over 100 new bartenders in 2018-20 to increase knowledge of drink preparation and upselling techniques.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Stocked bar with beer, wine, liquor and related supplies.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Prepared over 200 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 400 patrons per shift.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Upsold customers from shelf to premium brands to help boost sales.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
Bar Manager
Safari Beach Club LLC
Bayside, NY
11.2014 - 01.2018
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Devised unique events and special promotions, including Live Music event to drive sales.
- Delivered drink service at busy restaurant and served over 500 guests nightly.
- Reorganized bar stations to streamline overall efficiency and service flow.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Strategized long-term business needs by gathering guest relations feedback for process improvements.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
- Increased revenue by promoting additional items and assisting with beverage menu creation.
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
- Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
- Created list of signature beverage items to increase overall revenue and patron loyalty.
- Monitored cash intake to eliminate discrepancies.
- Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Monitored patrons to keep alcohol consumption in designated areas.
- Managed customer service by training staff, overseeing operations and resolving issues quickly.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Bartender/Owner
Galloping Green
Flushing, NY
11.1993 - 12.2012
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Upsold customers from shelf to premium brands to help boost sales.
- Collected and organized more than $5000 in gross revenue and tips on daily basis.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Reduced inventory losses by creating new drink menu items to move older products.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Produced and balanced daily and weekly sales reports to assess and coordinate staff.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Stocked bar with beer, wine, liquor and related supplies.
- Monitored patrons to keep alcohol consumption in designated areas.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Engaged in small talk with patrons to build rapport and earn repeat business.
Education
Some College (No Degree) - Art & Photography
Queens College of The City University of New York
Flushing, NYSkills
- Service-oriented mindset
- Excellent judgment
- Outgoing personality
- Cash and credit transactions
- Marketing and sales experience
- Food preparation
- Maintaining a clean bar
- Balancing the cash register
- Outstanding customer service
- Anticipating guest needs
Timeline
Bartender/Bar Manager
Country Pointe Plainview
06.2021 - Current
Bartender
SBC Holdings (DBA Hatfields)
06.2018 - 06.2021
Bar Manager
Safari Beach Club LLC
11.2014 - 01.2018
Bartender/Owner
Galloping Green
11.1993 - 12.2012
Some College (No Degree) - Art & Photography
Queens College of The City University of New York