Michael Willey
Peoria
Summary
Accomplished Sales Inspector recognized for expertise in sales closing and customer engagement. Proven ability to generate new business and increase account value through strategic upselling and cross-selling initiatives.
Overview
20
20
years of professional experience
Work History
Sales Inspector
Truly Nolen Pest Control
Phoenix, AZ
03.2011 - Current
- Conducted thorough property inspections to identify pest issues and recommend appropriate solutions.
- Developed detailed reports outlining findings and suggested treatments for clients.
- Collaborated with technicians to ensure effective implementation of pest control measures.
- Educated clients on pest prevention strategies and maintenance practices to enhance service effectiveness.
- Identified opportunities for cross-selling or upselling existing clients, increasing long-term value of accounts held by the company.
- Developed strong client relationships through consistent communication and timely followups.
- Facilitated positive customer experiences by addressing concerns promptly and professionally.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on regular basis to maximize revenue.
- Used PestPac to maintain company database with essential account and sales information.
Sales Inspector
Orkin Pest Control
Scottsdale, AZ
12.2005 - 03.2011
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Conducted thorough property inspections to identify pest issues and recommend appropriate solutions.
- Collaborated with technicians to ensure effective implementation of pest control measures.
- Educated clients on pest prevention strategies and maintenance practices to enhance service effectiveness.
- Identified opportunities for cross-selling or upselling existing clients, increasing long-term value of accounts held by the company.
- Developed strong client relationships through consistent communication and timely followups.
- Facilitated positive customer experiences by addressing concerns promptly and professionally.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Mentored junior inspectors, providing training on inspection protocols and customer interaction techniques.
- Managed a territory effectively, prioritizing high-value accounts for maximum results.
Education
High School Diploma -
Maryvale High School
Phoenix, AZSkills
- Sales presentations
- Objection handling
- Customer relationship building
- Sales expertise
- Upselling and cross selling
- Sales closing
Timeline
Sales Inspector
Truly Nolen Pest Control
03.2011 - Current
Sales Inspector
Orkin Pest Control
12.2005 - 03.2011
High School Diploma -
Maryvale High School