Michael Wimpy

Worked as a Digital Account Manager for FirstSource Advantage LLC working on behalf of Klarna Bank AB. My job was to work directly with customers over the phone and via email

Responsibilities included:

• working directly with customers in getting their accounts out of delinquency
• creating account repayment plans
• creating structured settlements
• making fraud and identity theft reports
• dealing with customer disputes

Gained experience in:

• general collections practices
• federal and state laws and regulations in regard to collections and business communications
• outbound and inbound calling
• setting up electronic payments using a variety of systems
• LiveVox Agent calling system

Junior quality assurance intern. Worked part-time at a financial technology startup

My responsibilities included:

• Making Issue Tickets for bug on an app
• Worked with APIs and the Amazon Web service
• Created code for customer use base statistics

Gained experience in use of:

• Python
• GitHub
• Linux terminals
• Amazon web service applications such as S3, Quicksight, Lambda, Cognito and amplify
• The beta testing app TestFlight to test an app that’s in development

My position includes customer returns and account reconciliation, refund processing and approval, removal of fraudulent inventory, reporting of inaccurate website sale descriptions. Assisted in the testing of new customer returns application.