MICHAEL WOODE
Marion,IA
Summary
B.A. graduate of business with success in sales, and management at the local level. Creative problem solver ability to drive growth, resolved conflicts, and generated new business in various market segments. Detail oriented with strong people skills and customer service attributes; detail oriented, computer literate with excellent multi-tasking abilities. Management – Hands on manager with highly developed negotiation skills and experience cultivating strategic business partnerships. Supervised two different departments and responsible for maintaining quality control standards at or above 98%. Marketing-Broad knowledge of marketing disciplines, including research, planning, pricing. Developed B2B Skills to expanding growth in local market. Working on social media channels to foster brand awareness. Communication- Persuasive communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with colleagues, customers, and staff at all levels.
Overview
19
19
years of professional experience
Work History
Service Technician
Enterprise Car Rental
01.2016 - Current
- Perform general maintenance of fleet of over 700 Vehicles from newer cars and trucks
- Part-time evening lead supervisor in charge of operations
- Perform basic maintenance of facility and equipment, Advise management of servicing concerns and product deficiencies
- Started out as detailer but looked to advance responsibilities after 1 year
- Maintained a high level of quality standards to improve service scores.
President
M&M Family Distributing, Inc.
Marion, IA
01.2009 - Current
- Overseen and personally developed a vending machine company to serve local area business; responsible for servicing and maintaining machines and filling units on a weekly basis and responding to client’s request
- Steadily increased sales year over year since inception
- New business has been derived through referrals from exceptional customer service.
New Business Annuities Representative
Transamerica-Aegon USA
Cedar Rapids, IA
01.2006 - 01.2009
- Assisted the operations department setting up variable and fixed annuity accounts for insurance agents, financial planners, and clients; worked in a team like environment and directly appointed specific division of service
- Transitioned to direct communication over the phone to explain process
- Assisted accounting with reconciling accounts which involved extensive problem solving.
Education
B.A. -
Coe College
01.1998
Associate of Arts -
Kirkwood Community College
Cedar Rapids, IA05-1996
Skills
- Management
- Negotiation
- Strategic business partnerships
- Quality control
- Marketing
- Research
- Planning
- Pricing
- B2B skills
- Social media marketing
- Communication
- Presentation
- Persuasion
- Customer service
Marketing
Broad knowledge of marketing disciplines, including research, planning, pricing. Developed B2B Skills to expanding growth in local market. Working on social media channels to foster brand awareness.
Management
Hands on manager with highly developed negotiation skills and experience cultivating strategic business partnerships. Supervised two different departments and responsible for maintaining quality control standards at or above 98%.
Communication Skills
Persuasive communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with colleagues, customers, and staff at all levels.
Timeline
Service Technician
Enterprise Car Rental
01.2016 - Current
President
M&M Family Distributing, Inc.
01.2009 - Current
New Business Annuities Representative
Transamerica-Aegon USA
01.2006 - 01.2009
B.A. -
Coe College
Associate of Arts -
Kirkwood Community College
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