Michael Zaccaria
Revere,MA
Summary
- From 1983-1986 dispatcher shift supervisor and operations manager for Bell Transportation
- From 1986-1988 operations manager for Getty service center. Performed management of employees managing Towing operation and the gasoline service in repair center
- From 1987-1989 class 2 truck driver for PFO Connell lumber company
- From 1987-1990 class two truck driver excavator operator and installer for Zack excavating
- From 1992-2008 deputy chief of disaster services for the Salvation Army Commonwealth of Massachusetts Division
- From 1994-2006 member of Boston emergency management
- From 1994-2006 member of FEMA federal emergency management agency
- From 1994-2006 member of MEMA Massachusetts Emergency Agency
- From 1983-1987 Explorer with the Revere Fire Department under chief Connery
- In 1988 passed the civil service firefighters exam and was placed on the list for the City Of Revere fire department
- In 1989 November received an award for saving a man from choking at Saint Anthony's feast and also for saving two men trapped in a car wrapped around a pole on North Shore Road
- December 14, 1990 worked one of the largest fires that the City Of Revere ever saw on Highland Avenue handled operations under the Chief Jimmy Connery
- Worked with Mayor Ragucci in 1998 to get Everett 911 Center stabilized in revamped
- Worked with Mayor Menino on multiple incidents and community coordination throughout the years if his term from 1993 to 2014
- Also worked under five Mayor administrations in the City Of Revere:
- In 2005 I was instrumental in starting the North metro SWAT in collaborating with Revere and Everett to work with training and building equipment for the UNIT
- In 2014 Appointed Constable Suffolk County
- As Chief of Operations of Action Emergency Management I operate a multi million dollar company with over 40 employees. I handle interagency operations on a daily basis, budgeting, staffing, and managing. I handle public relations with the media on a daily basis as the company has a outside of meteor exposure
- I am also a part of Mass General Center for anxiety and traumatic stress disorders and complicated grief program where I am working with them to train and to bring the program to first responders so we can have a better system of dealing with critical incident debriefing trauma stress and PTSD.
Overview
36
36
years of professional experience
Work History
Chief of Operations
Action Emergency Services
01.1988 - Current
- Optimized operational efficiency by streamlining processes and implementing new systems.
- Reduced overhead costs through strategic resource allocation and effective budget management.
- Developed high-performing teams by providing mentorship, training, and clear performance objectives.
- Led successful company-wide initiatives to enhance overall productivity and employee satisfaction.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Education
40 Hour HAZPOWER Certification -
Nationwide Training & Safety Services
16 Hour Fire Rescue Cross Training -
Fire Rescue Tow Cross Training Awareness Level
Collaboration And Coordination in Times of Crisis -
Boston University Medical Center
A Wise Management of Grief -
Harvard University
Cambridge, MALight Duty Towing & Recovery Certification -
Statewide Towing Academy
Anger Management Program -
North Shore Veterans Counseling Services
High School Diploma -
Revere High School
101 School Street06.1988
Skills
- New Business Development
- Operations Management
- Stakeholder Engagement
- Logistics Management
- Internal Communications
- Revenue Growth
- Staff Training
- Brand Management
- Human Resources Management
- Performance Measurement
- Customer Service
- Workforce Planning
Affiliations
- The 100 Club of Massachusetts
- National Fire Protection Association
- International Association of Fire Chiefs
- Revere Historical Society
Accommodations
- City of Revere Certificate of Merit
- United States Senate
- The Salvation Army Emergency Disaster Services
- The Salvation Army Certificate of Appreciation
- The Salvation Army Special Olympics Massachusetts
Timeline
Chief of Operations
Action Emergency Services
01.1988 - Current
40 Hour HAZPOWER Certification -
Nationwide Training & Safety Services
16 Hour Fire Rescue Cross Training -
Fire Rescue Tow Cross Training Awareness Level
Collaboration And Coordination in Times of Crisis -
Boston University Medical Center
A Wise Management of Grief -
Harvard University
Light Duty Towing & Recovery Certification -
Statewide Towing Academy
Anger Management Program -
North Shore Veterans Counseling Services
High School Diploma -
Revere High School
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