Michael Zlogar
Manhattan,IL
Summary
Accomplished Sr. Operations Manager with a proven track record at Amazon, enhancing operational efficiency and workforce productivity. Expert in strategic planning and cost reduction, with a knack for fostering teamwork and driving significant improvements in employee retention. Skilled in operations management and KPI reporting, consistently delivering projects on time and within budget.
Overview
9
9
years of professional experience
Work History
Sr. Operations Manager
Amazon
Joliet, IL
11.2022 - 08.2024
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
Operations Manager
Amazon
Joliet, IL
05.2020 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Area Manager of Operations
Amazon
Joliet, IL
10.2018 - 05.2020
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
Process Assistant
Amazon
Joliet, IL
08.2016 - 10.2018
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
Fulfillment Center Associate
Amazon
Joliet, IL
10.2015 - 08.2016
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Education
Business Management And Administration - Business
North Central College
Naperville, IL05.2018
Skills
- Operations Management
- Productivity Improvement
- KPI reporting
- Strategic Planning
- Cost Reduction
Timeline
Sr. Operations Manager
Amazon
11.2022 - 08.2024
Operations Manager
Amazon
05.2020 - 11.2022
Area Manager of Operations
Amazon
10.2018 - 05.2020
Process Assistant
Amazon
08.2016 - 10.2018
Fulfillment Center Associate
Amazon
10.2015 - 08.2016
Business Management And Administration - Business
North Central College