Summary
Overview
Work History
Education
Skills
Hobbies: Selling artwork, Concerts, Conventions, Traveling
Timeline
Cashier

Michaela Ambrose

Chicago,IL

Summary

Proven performer at Pilot Flying J Travel Center, adept in customer service and cash register operation, enhanced customer loyalty through empathetic service and precise transaction handling. Recognized as Employee of the Month for outstanding work ethic and integrity, significantly contributing to sales growth and customer retention.

Punctual and honest Subway Sandwhich Artist with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

4
4
years of professional experience

Work History

Cashier

Pilot Flying J Travel Center
02.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Sandwich Artist (Subway)

Pilot Flying J Travel Center
10.2020 - 02.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in taking DoorDash orders and managing customers simultaneously
  • Was prompted to Employee of The Month in 2022

Education

Bachelor's - Traditional Animation

Columbia College Chicago
Chicago, IL
04.2026

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Reliability and punctuality
  • Cleaning and sanitizing
  • Cash Register Operation
  • Written and verbal communication
  • Order Taking
  • Product restocking
  • Staff Training

Hobbies: Selling artwork, Concerts, Conventions, Traveling

I've started to sell my artwork at my own college (ShopColumbia) during the Dark Market, and later selling fan art at C3 Expo that year. I plan on advertising my artwork more this year for the annual Dark Market, C3 Expo, and hopefully InkFest. I love attending all kinds of concerts but my favorites are rock/metal, indie, and alternative music. When I am not during work or college work, I am attending conventions and cosplaying! I've participated in contests, and gone with friends while I still can! For traveling, I love exploring all kinds of places with my partner Kevin. We plan to take a trip to Mexico to his meet extended when we graduate in the upcoming years

Timeline

Cashier

Pilot Flying J Travel Center
02.2024 - 08.2024

Sandwich Artist (Subway)

Pilot Flying J Travel Center
10.2020 - 02.2024

Bachelor's - Traditional Animation

Columbia College Chicago

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Michaela Ambrose