Michaela Cintron
Cleveland,Tennessee
Summary
Well-qualified Realtor with 12+ years of success in home sales and customer service. Well-versed in maintaining relationships with clients to increase profit channels and enhance client and customer relations. Skillful multitasker polished in networking to expand connections and deliver strategic solutions for every client and customer. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Licensed Realtor
Bender Realty
05.2012 - Current
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Provided expert guidance on property improvements to enhance value prior to sale or rental listings.
- Compared recently sold area properties to determine competitive market prices.
- Arranged for inspections and surveys of sold properties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Communicated with clients to understand property needs and preferences.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Advised sellers staging homes to be more appealing to buyers, increasing average selling prices.
- Increased home sales by providing exceptional customer service and maintaining strong relationships with clients.
Customer Service/Sales Representative
Whirlpool Inc.
02.2010 - 05.2012
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Kept detailed records by extensive data entry and documentation, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Placed orders for parts/units, and initiated product exchanges promptly.
Internal Auditor
Approved Cash Advance, LLC.
03.2008 - 02.2010
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Documented recommendations to improve internal controls.
- Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
- Evaluated compliance with regulatory requirements, mitigating potential risks and protecting organizational reputation.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Investigated discrepancies discovered during auditing process.
- Weekly conference calls with store and regional management in nationwide locations
- Reviewed and identified risks, analyzed controls, tested compliance and produced audit reports.
Education
High School Diploma -
Bradley Central High School
Cleveland, TNReal Estate
T.R.E.E.S.
Chattanooga, TN05-2012
Skills
- Strong Communication Skills
- Leasing and sales
- Contract Negotiation
- Client-focused service
- Networking and prospecting
- Strong organizational skills
- Highly Professional
- Proficient in Microsoft Office
- Property Marketing
Affiliations
- River Counties Association of Realtors
- TN Association of Realtors
- National Association of Realtors
Timeline
Licensed Realtor
Bender Realty
05.2012 - Current
Customer Service/Sales Representative
Whirlpool Inc.
02.2010 - 05.2012
Internal Auditor
Approved Cash Advance, LLC.
03.2008 - 02.2010
High School Diploma -
Bradley Central High School
Real Estate
T.R.E.E.S.
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