Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Michaela Eller

Franklin

Summary

Detail-oriented professional with a strong focus on delivering exceptional customer service. Demonstrates effective communication, problem-solving, and creative skills. Experienced team leader with proven time management and documentation capabilities. Skilled in performance oversight and talent development.

Overview

8
8
years of professional experience

Work History

Third Key Assistant Manager

FYE
Miamisburg
06.2022 - Current
  • Charged with managing a range of key operations day to day for the company.
  • Providing excellent customer service.
  • Assisting customer's with selecting merchandise, answering questions, and quickly resolving concerns.
  • Coaching and mentoring new associates in sales strategies and policies.
  • Reduction of sink though customer service strategies.
  • Exceeding annual sales goals, VIP Membership goals, and Magazine sales goals.
  • Exceeding annual sales goals, VIP Membership goals, and Magazine sales goals.

Barista

Starbucks
Springboro
06.2022 - 12.2022
  • Prepared espresso, blended coffee, and tea in a timely manner.
  • Developed menu knowledge of 100+ recipes and specialty beverages.
  • Increasing sales by promoting such as offering samples of new holiday items
  • Contributed to a team of 5 other baristas to raise customer service scores.
  • Ran cash register of 100+ transactions daily.

Sales Supervisor

Spencer's Gift's and Spirit Halloween
Miamisburg
08.2017 - 04.2022
  • Supported the store manager to increase monthly sales.
  • Analyze sales data, including profit and loss statement's.
  • Recruited and trained 5 part time associates into the team.
  • Supported the store manager with inventory overhauls for 3 years.
  • Prepared and organized shipments for products to go on to the sales floor.

Education

Certificate of Completion - Phlebotomy

Miami Valley Career Technology Center
Englewood, OH
12.2016

High School Diploma -

West Carrollton High School
West Carrollton City, OH
05.2016

Skills

  • Supervising experience
  • Point of sale systems
  • Cash handling and cashiering
  • Inventory control and planograms
  • Customer service and guest services
  • Profit and loss management
  • Merchandising strategies
  • Coffee expertise
  • Management skills
  • Communication proficiency
  • Retail sales and sales management
  • Recruitment processes
  • Barista skills

Awards

An award given by FYE for reaching a sales goal of 15% for our VIP Memberships sold on the weekend of Black Friday. A raise for completion of 4 Tests as a sales associate at Spencer's Gifts. Tests on merchandise we sold at the store passing with a 100% on the knowledge of those products.

References

References available upon request.

Timeline

Third Key Assistant Manager

FYE
06.2022 - Current

Barista

Starbucks
06.2022 - 12.2022

Sales Supervisor

Spencer's Gift's and Spirit Halloween
08.2017 - 04.2022

Certificate of Completion - Phlebotomy

Miami Valley Career Technology Center

High School Diploma -

West Carrollton High School

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