MICHAELA FUENTES
Altamonte Springs,USA
Summary
Server with 3 years of experience delivering exceptional customer service in high-paced dining environments. Proficient in safe food handling, POS operation, and maintaining a clean, organized dining area. Known for strong communication, attention to detail, and a goal-driven approach, ensuring high customer satisfaction and efficient service delivery.
Overview
6
6
years of professional experience
Work History
Server
KPOT
Altamonte Springs, FL
10.2024 - 05.2025
- Handled food and beverage orders efficiently, maintaining high standards of quality.
- Collaborated with kitchen staff to coordinate timely delivery of meals.
Server
Tornatores Italian Restaurant
08.2024 - 03.2025
- Handled food and beverage orders efficiently, maintaining high standards of quality.
- Collaborated with kitchen staff to coordinate timely delivery of meals.
SERVER
Olive Garden
Altamonte Springs, FL
09.2022 - 07.2024
- Greeted guests and provided food service
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.Orchestrated seamless dining experiences, balancing multiple tables while maintaining high customer satisfaction and efficient service delivery.
SERVER/ CASHIER
Quesa loco
Apopka, FL
05.2023 - 06.2024
- Take customer orders, serve food and drinks, ensuring high satisfaction and efficient service.
- Assist guests in meal selection to cater to their preferences, ensuring prompt service delivery.
- Maintain a clean and organized dining area to enhance the dining experience.
- Collaborate with kitchen staff to ensure timely and accurate order fulfillment.
- Address customer concerns promptly to ensure a positive dining experience.
STORE ASSOCIATE
Aldis
Kissimmee, FL
05.2021 - 03.2022
- Greeted customers, helped locate merchandise and suggested suitable options
- Answered questions about store policies and addressed customer concerns
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Approached browsing customers to initiate conversations to determine buying preferences
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
SHIFT LEADER
Marcos Pizza
Winter Park, FL
07.2019 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Skills
- Energy and Physical Stamina
- Merchandising and Display
- Customer Service
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Goal-Driven
- Good memory and multitasking
- Cash Handling
- Safe Food Handling
- POS Operation
- Service Prioritization
Timeline
Server
KPOT
10.2024 - 05.2025
Server
Tornatores Italian Restaurant
08.2024 - 03.2025
SERVER/ CASHIER
Quesa loco
05.2023 - 06.2024
SERVER
Olive Garden
09.2022 - 07.2024
STORE ASSOCIATE
Aldis
05.2021 - 03.2022
SHIFT LEADER
Marcos Pizza
07.2019 - 04.2021