Michaela Harris
Mobile,AL
Summary
Proven customer service expert from TEKsystems, adept in resolving high-stress situations and enhancing customer loyalty through empathy and active listening. Skilled in data entry and critical thinking, I excel in transforming challenges into positive outcomes, evidenced by significantly improved customer satisfaction rates. My leadership at Sheetz in training and financial accuracy further showcases My comprehensive skill set.
Overview
6
6
years of professional experience
Work History
Customer Service Representative I
TEKsystems
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Server
Saltgrass Steakhouse
01.2021 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Supervisor
Sheetz
01.2019 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
No Degree - Public Health - Administration
St. Augustine's University
Raleigh, NC06.2025
High School Diploma -
Wakefield Highschool
Raleigh, NC06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
Timeline
Customer Service Representative I
TEKsystems
09.2024 - Current
Server
Saltgrass Steakhouse
01.2021 - 08.2024
Shift Supervisor
Sheetz
01.2019 - 08.2019
No Degree - Public Health - Administration
St. Augustine's University
High School Diploma -
Wakefield Highschool
Similar Profiles
Jilian CollinsJilian Collins
Contract Deployment Engineer at TEKsystemsContract Deployment Engineer at TEKsystems
Rokeya SykesRokeya Sykes
Quality Assurance Specialist at TEKsystemsQuality Assurance Specialist at TEKsystems
Valerie LoveValerie Love
Family Enrollment Couselor at TEKsystemsFamily Enrollment Couselor at TEKsystems
PERLA IBARRAPERLA IBARRA
Senior Scrum Lead for Nike at TEKsystemsSenior Scrum Lead for Nike at TEKsystems
Megan Hamilton-StrongMegan Hamilton-Strong
Holiday Camp Leader at Sporty StarsHoliday Camp Leader at Sporty Stars