Michaela Heintz
York,PA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Bartender, Server
Outback Steakhouse
08.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Cashier, Delivery Driver
Bakers Pizza By Steve
03.2015 - 08.2020
- Processed customer orders and accurately entered into order system.
- Demonstrated knowledge and applied proper food handling standards.
- Managed multiple tasks in high-volume environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Server
Pizza Hut
11.2016 - 07.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Science - Business Administration
Harrisburg Area Community College
York06.2023
High School Diploma -
Milton Hershey School
Hershey, PA06.2018
Skills
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Sales and Promotion
- Sales Techniques
- Cash Drawer Management
- Time Management Skills
Timeline
Bartender, Server
Outback Steakhouse
08.2020 - Current
Server
Pizza Hut
11.2016 - 07.2018
Cashier, Delivery Driver
Bakers Pizza By Steve
03.2015 - 08.2020
Associate of Science - Business Administration
Harrisburg Area Community College
High School Diploma -
Milton Hershey School