Michaela Innus
Lancaster,NY
Summary
Dedicated employee with extensive experience in the customer service field. Committed to building relationships with coworkers and providing an enjoyable experience for customers with effective teamwork and communication. Skilled with conflict resolution and time management. Puts effort into learning and her work.
Overview
3
3
years of professional experience
Work History
Hostess and Busser
Ripa’s Italian Restaurant
Lancaster, New York
11.2023 - Current
- Greeted customers upon entry and escorted them to reserved tables, ensuring a welcoming atmosphere
- Engaged guests in friendly conversations to foster a positive dining experience
- Sat walk-in customers based on current tables and waitress availability
- Coordinated with waiters/waitresses about their current tables
- Handled to-go orders and communicated them to the kitchen.
- Cleaned and maintained menus weekly to ensure hygiene and improve customer satisfaction
- Trained new hosts and bussers
- Answered the phone with various questions regarding the menu, reservations etc.
Cashier
TOPS MarketLLC
Lancaster, New York
07.2023 - 09.2023
- Delivered efficient and friendly checkout service, enhancing customer satisfaction
- Counted cash and coins to ensure accurate transactions at the register.
- Utilized customer service skills to assist customers with product inquiries and store navigation
- Bagged groceries according to customer request
- Greeted guests with a welcoming hello
- Coached new employees on cash handling procedures, ensuring accurate transactions
Education
High School Diploma -
Lancaster Central Highschool
Lancaster, NY06-2026
Skills
- Order accuracy
- Customer service
- Cash handling
- Employee training
- Team collaboration
- Time management
- Conflict resolution
Affiliations
- Volunteer, Lancaster Youth Bureau - 2024-2026
Volunteer, Trinity Food Pantry - 2024-2026
Volunteer, Girl Scouts - 2016 - 2026
Accomplishments
- Youth Bureau Hall of Fame - 2026 - Recommended by school superintendent and inducted into the Hall of Fame due to extensive volunteer work in the community
National Honor Society Graduate - 2026
Leadership Academy Graduate - 2026 - Completed over 100 hours of community service and volunteering, conducting and planning school events, and completing course works through the Distinguished Leader Program and becoming a distinguished leader, an honor that less that one percent of students in America hold
Timeline
Hostess and Busser
Ripa’s Italian Restaurant
11.2023 - Current
Cashier
TOPS MarketLLC
07.2023 - 09.2023
High School Diploma -
Lancaster Central Highschool