Michaela Jones
Lithia Springs,GA
Summary
Customer-focused professional, proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Personal leasing consultant
Wesley Apartment Homes
06.2022 - Current
- Lease administration & Compliance
- Data entry & Record management
- Office Management
- Email & Phone Correspondence
- Customer Service & Conflict Resolution
- CRM & Leasing Software
- Resident relation & Retention
- Fair Housing Laws
- Calendar & Appointment Scheduling
- Updated client records and service notes in Microsoft systems.
Director of Kitchen
chick-fil-a
10.2012 - 06.2022
- Customer CAREs team- respond to customer feedbacks and complaints with the highest degree of professionalism and courtesy
- Define, implement, and revise operational policies and guidelines.
- Oversee day-to-day production activities in accordance with business objectives.
- Marketing- Keep up to date with industry trends and identified areas of opportunity to drive improvements.
- Analyze technology, resource needs, and market demand to plan and assess feasibility of company projects.
- Performed daily Food Safe and Safety meetings
Education
BBA - Human Resources Management
Strayer University
Washington, DC06-2026
Associate- Business Of Administration - Business Of Administration
Strayer University
12.2024
Diploma -
Booker T. Washington
05.2013
Skills
- Problem-Solving
- Customer Service Management
- Staff Management
- Verbal and written communication
- Multitasking and Prioritization
- MS office (All)
- Strategic Planning
- Upbeat and positive personality
- Lease renewals
- Application processing
- Leasing terms and specifications
- Phone and email etiquette
Certification
• ServSafe, 2023
Accomplishments
Leasing consultant 2023
Timeline
Personal leasing consultant
Wesley Apartment Homes
06.2022 - Current
Director of Kitchen
chick-fil-a
10.2012 - 06.2022
BBA - Human Resources Management
Strayer University
Associate- Business Of Administration - Business Of Administration
Strayer University
Diploma -
Booker T. Washington